Customer Service Specialist - Singapore

What You Will Do

• Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
• Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
• Participate in regular QA reviews and contribute to service improvements
• Support and guide the BPO Tier 1 agents in daily case handling
• Assist in knowledge base management and SOP documentation

What we are looking for

Minimum Qualifications

• 1-5 years in customer service, preferably with cross-border or platform experience
• Strong command of Zendesk or equivalent CRM tools
• Excellent English communication skills and cross-functional collaboration abilities

Preferred Qualifications

• Management or mentoring experience is a plus
• Familiar with all operations of Zendesk, configuration experience is a plus.
• Have experience working in a fast paced tech startup environment

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.