Bilingual Service Assistant

FHIA Remodeling, a Renuity company

Bilingual Spanish Service Assistant

$17/Hr

In-Office Position

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. 

If you’re ready to build the future of home improvement, join us.  

What We Offer

• Full-Time benefits offered: health, dental, vision and supplemental insurance
• Hands-on experience with an industry leader in home remodeling
• Paid Holidays and PTO, 401(k)
• A respectful, forward-thinking work culture  
• Serve as the liaison between homeowners, Service Technicians, and Field Managers
• Maintain the computer system by updating and entering job-related data
• Plan to prevent problems and resolve current issues
• Answer warranty questions and resolve warranty claims

About This Role

• Enter detailed notes about customer complaints and resolution
• Submit warranty claims for service parts
• Follow up with claims based on the technician reports
• Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
• Communicate with customers regarding updates, appointments, delays, or reschedules
• Hours M-F, 8am - 4:30pm
• At least three (3) years of office-based customer service preferred
• Experience in home improvement or construction industry preferred
•  Must be able to efficiently multi-task and work independently with minimal supervision
• Attention to detail with accurate and excellent data entry skills
• Excellent time and task management skills
• Ability to maintain confidentiality

Key Qualifications

• Flexible, Positive Attitude

•  Proficiency in MS Office 365
•  Bilingual skills in both English and Spanish
• Office location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

About Fhia Remodeling

At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida.  Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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