Senior Product Manager, Freight Forwarding Services

Job Description: Senior Product Manager, Freight Forwarding Operating System

Role Overview: We are seeking a seasoned Product Manager to lead the development of our end-to-end supply chain operating system. The ideal candidate will possess a strong product management background and a deep understanding of the freight forwarding industry. You'll be responsible for defining the product vision, strategy, and roadmap, ensuring we build a platform that empowers our customers to make better, faster supply chain decisions with confidence.

Responsibilities

• Define and drive the product strategy for our end-to-end supply chain operating system. This includes platform-level UX, customer-facing intelligence layers, application modules, workflow orchestration, and LLM-powered experiences, with a specific focus on modules related to shipment management, customs brokerage, and financial settlement.
• Gather insights through direct engagement with external users to inform feature development and prioritization, including understanding customer needs around consolidation strategies, insurance, and compliance.
• Develop and own the product roadmap, prioritizing high-impact features and enhancements that streamline the end-to-end shipment lifecycle management, ensuring clarity on what gets built and why.
• Work closely with engineering teams to translate requirements into scalable, technically feasible solutions.
• Stay ahead of emerging trends in user experience, decision automation, applied AI/LLMs, and intelligent workflow platforms.
• Ensure the freight forwarding platform delivers an intelligent, usable, and responsive experience that empowers customers to make better, faster supply chain decisions with confidence by providing a clear, real-time view of shipments across multiple modes and carriers, allowing customers to easily track, trace, and manage exceptions.

Requirements

• 7+ years of product management experience, with a strong track record of delivering complex enterprise SaaS or AI-powered platforms with consumer-grade UX.
• Experience in international freight forwarding operations, including a strong understanding of core workflows like quoting, booking, documentation (e.g., bills of lading, commercial invoices), customs clearance, and tracking.
• Ability to work closely with engineers, understanding trade-offs in scalability, performance, and data architecture.
• Ability to work with Design and strong UX intuition when designing interfaces for supply chain users of varying technical expertise, including freight forwarder agents, operations coordinators, and customs brokers.
• Strong communicator who can translate technical complexity into clear, compelling narratives for stakeholders.
• Deep knowledge of multi-modal transportation (ocean, air, rail, and trucking) and how various factors like transit time, cost, and service reliability affect carrier selection.

Desired Qualifications

• Experience in supply chain or operational decision systems, specifically within the logistics or freight forwarding space.
• Familiarity with freight forwarding software, transportation management systems (TMS), or other enterprise platforms used by logistics professionals.
• Knowledge of international trade regulations and compliance standards.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.