Implementation Project Coordinator

About 1password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. 

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our Customer Onboarding team is responsible for understanding the relationships and desired outcomes started during the sales process, building a launch plan for success, and helping customers get the most out of 1Password.

As a Project Coordinator, you'll help customers maximize the potential of 1Password by assisting with the successful, timely delivery of the technical implementation and onboarding for new clients. You’ll support or coordinate small projects, and assist with gathering requirements, defining scope, working with teams to develop effective client solutions. You'll also act as a secondary client contact, maintaining basic project documentation, scheduling and supporting status meetings, helping resolve issues, keeping tasks stay on track, and aiding the smooth transition to post-launch support.

This is a remote opportunity within Canada and the US.

What We'Re Looking For:

• 0-1 years of experience in a Project Management, Implementation, or other B2B SaaS function (or a related field)
• Solid verbal and written communication skills with the ability to communicate clearly with both internal teams and clients
• Solid organizational and problem-solving skills with the ability to manage multiple tasks and prioritize effectively
• Foundational understanding of Project Management methodologies and/or Implementation frameworks, with a willingness to learn and apply best practices in a project environment

What You Can Expect:

• Assist with the successful delivery of the technical implementation and onboarding of 1Password for small projects for new and existing clients, providing support to ensure smooth execution. Coordinate a small number of projects at once, maintaining attention to detail on assigned tasks and timelines.
• Support the gathering of project requirements and assist in defining project scope, collaborating with senior team members for level of effort estimates and potential adjustments to timelines, scope, or cost.
• Develop and maintain basic project documentation, such as simple Project Plans and Task Lists, to help meet both client and project needs and deliver value-added service under the guidance of senior team members.
• Work alongside Project Managers and other internal teams (e.g., Solutions Architects/Engineers, Trainers, Customer Success Managers) to assist in the development of effective solutions to meet client requirements.
• Assist in documenting client business requirements for non-standard requests and collaborate with senior members of the team and other internal teams (e.g., Product, Customer Success, Account Management) to ensure proper coordination and escalation when necessary.
• Recommend best practices, specific features and/or tailored configurations to close gaps and secure customer buy-in for deployment or redeployment.
• Help set project expectations and timelines, coordinating with internal teams to ensure tasks stay on track and escalating concerns to senior team members when needed.
• Schedule and assist with project status meetings and contribute to providing regular status updates, including helping to maintain risk logs for ongoing mitigation.
• Act as a secondary point of contact for assigned clients, responding to project-related queries via email or project tooling under supervision.
• Coordinate with internal teams to help resolve issues during product configuration, testing, or post-launch phases. Escalate complex issues to senior team members for assistance with resolution.
• Perform basic quality assurance reviews on your assigned tasks and assist in supporting quality reviews on work done by others.
• Build a solid understanding of 1Password's suite of products and services to better support project coordination and client needs.
• Contribute to team success by providing general support to senior team members when needed.

USA-based roles only: The annual base salary for this role is between $68,000 USD and $92,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $62,000 CAD and $84,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.


Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.


What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy

Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account

Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.