Program Manager

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Program Manager at IFS is responsible for realizing the intended value of decided investment cases. A program manager is the voice of the customer, provides technical thought leadership, and ensures that we deliver the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.

A Program Manager drives delivery of investment cases, sometimes multiple investment cases at the same time. He or she needs to work alongside different stakeholders and work across multiple teams whilst advocating and representing business value. Coordination, sequencing and prioritization within the set scope, as well as ensuring work is on track is part of the day-to-day job. A Program Manager works with all aspects of the investment’s life cycle and ensures that the defined best practices are adhered to.

A Program Manager is an evangelist who inspires colleagues, customers and partners both internally and

externally. This also includes explaining plans, demonstrating product capabilities and presenting our vision,

strategy and roadmap. He or she continuously works to expand domain knowledge, pro-actively shares

knowledge and experience, and guides others. Interacting and collaborating effectively across all parts of R&D

and the wider organization is a must to succeed.

Important:

The customers and the stakeholders that a R&D Program Manager works with might be external, internal or both depending on their respective domain area. The team that the Program Manager works with closely might be a development team(s), or a close collaboration and coordination amongst many different teams.

It is vital to understand the relevant customers and other stakeholders depending on your work for any Program Manager in order to fulfill the essential duties and responsibilities below

Responsibilities:

• Voice of the customers, partners, and the target market
• Thought Leadership & Innovation
• Scoping & Design
• Planning, Scheduling & Resourcing
• Risk & Issue Management
• Stakeholder Management
• Quality
• Customer Satisfaction
• Evangelism
• Ensure that investment cases address the needs of customers, partners, and target market
• Advocate and represent the business value of investment cases within the teams
• Continuously develop and enhance knowledge and understanding of our technologies, target industries, customer operations, and applicable audiences
• Act on customer feedback and escalations, handle communication and interactions with stakeholders, customers, and partners
• Be a reliable source of insight and information in an established field of expertise
• Be forward-thinking and look at the bigger picture.
• Handling Change Management.
• Inspires innovation and successfully influences others
• Actively provide feedback and be part of process improvements.
• As a part of the design team, advocate and represent the business value
• Understand the scope and feasibility of the investment
• Work with the team in understanding incremental value delivery when decomposing the scope
• Work effectively with relevant stakeholders to set clear, and challenging goals for their area of responsibility and pursue them with enthusiasm and passion
• Prioritize work effectively in a value-driven manner
• Work alongside relevant stakeholders to manage the work, including resource planning and expected delivery dates within the team(s), forecasting, and coordinating across different teams where required.
• Manage customer escalations – Drives the work in the agile development teams.
• Proactively identify and assess risks in order to work through mitigation plans
• React immediately to issues that have arisen in order to respond and build resolution plans
• Ensure that relevant stakeholders are aware of the risk/issue from the beginning and that they are kept informed at all times.
• Make sure that the risks are monitored continuously and that issues are managed efficiently with regular reviews and updates to the onward plans.
• Take responsibility for ensuring the conclusion of the mitigation / resolution plan.
• Identify stakeholders and understand their expectations and interests in the investment.
• Engage with all stakeholders in a manner that is tailored to their interests and expectations.
• Keep stakeholders informed especially of potential issues and changes to the agreed plans.
• Be transparent and trustworthy in all communications.
• Secure quality throughout the entire development lifecycle to ensure quality assurance targets are met, in collaboration with Quality Assurance.
• Take an active part in customer feedback opportunities and activities
• Handles customer requirements, presents and explains plans, roadmap, and strategy.
• Proficient presenter, inspiring others by using storytelling and experience to showcase the benefits and value that can be gained from using our products and/or services.
• Seek out opportunities for evangelism.

Qualifications

Qualifications

• Recommended 4+ years of relevant experience
• College Diploma or University Degree in a Technical Field, or other Relevant Fields
• Experience from relevant industries and markets and are used to interact with customers and partners

Mandatory Skills

• Capable of understanding focused solution areas
• Capable of understanding targeted industries and the business processes of our customers
• Capable of obtaining insight on market / tech trends and innovation
• Organization and coordination skills
• Requirement Identification, Scoping and Design Thinking skills
• Planning and Forecasting
• Risk and Issue Management
• Communication, demonstration, and presentation skills

Good to have Skills

• Oil & Gas Domain Knowledge

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.