Lead / Senior Lead User Experience Designer

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A UX Designer at IFS ensures alignment with the design guidelines while working with the improvement of the existing experience as well as new functionality for the product. This role also assumes maintaining and managing activities related to user research.  

The work is focused on interpreting and analyzing business requirements as well as UX research results to create usable, enjoyable, fit-for-purpose and enterprise grade software.  

A UX Designer will contribute to delivering the best possible experience for the users of IFS products, by sketching, prototyping and user testing, working closely with the rest of the cross functional team during the whole development process. The work is conducted in close co-operation with Project Managers and development teams to gather and evaluate all the requirements.  

In addition, a UX Designer continuously expands their business process domain knowledge. They also proactively share UX design knowledge and principles to inspire and guide others 

Responsibilities:

• Continuously improve IFS products by delivering the best possible experience for the users 
• Conduct user research to gather end users’ insights 
• Identify and resolve existing UX problems 
• Design and prototype effective user flows for new or changed functionality 
• Work with information presentation from a user’s perspective (as opposed to the system, or technical perspective) 
• Continuously improve IFS products by delivering the best possible experience for the users (additional requirements for specializations of the role) 
• Define visual product development 
• Establish the design architecture 

• Develop New Concepts

• Work with the conceptual design for new features and innovations, establishing interaction flows and evaluating them through prototyping and other methods 
• Work with the development of existing concepts 
• Create design artifacts, presentations, and training material 
• Create user test reports and other documentation for debriefing other team members to sharing insights from UX research 
• Present work in progress and design decisions made 
• Document design decisions, describe user journeys, flows and other design artifacts 
• Engage with requirement owners and other stakeholders 
• Ensure user (and customer) satisfaction and solution fit 
• Provide solution options and estimations, and evaluate them 
• Collaborate with cross-functional team members, and other stakeholders 
• Consider technical and business requirements while creating the best user experience 
• Contribute to improvements in IFS Products, services, and processes 
• Continuously improving design practices within the group 
• Create and maintain Design System materials, as well as other design guidelines, driving design practices 
• Assist in product-related market research and competitive analysis 
• Assist in defining future direction and vision for domains / concepts 

Qualifications

Qualifications

• Recommended 4+ years of relevant experience 
• College Diploma or University Degree in the field of UX 

Mandatory Skills

• Interaction and/or visual design skills 
• Solid understanding of the design process as a whole 

• Interaction Design

• User research (user needs, usability, etc.) 
• Information architecture and information design 

• Content Strategy

• Analytics And Measurement

• Accessibility and inclusive design 

• Ux Writing/Copywriting

• Coding knowledge (HTML, CSS, etc.) 
• Interaction and/or visual design skills (additional requirements for specialization of the role) 

• Visual Communication

• Visual Design

• Design Process Management

• Ethnography

• Design Communication

• Quality Assurance Skills

• Maintain procedural knowledge (design system, existing design patterns, existing UX guidelines, feedback loops) 

• Effective Design

• Quantitative and qualitative methodologies, UX testing and evaluations 
• Communication and presentation skills 
• Positive communication and negotiation skills 
• Command of written and verbal English 
• Able to create presentations and lead workshops 

• Able To Listen

• Document research findings and design decisions 
• Adapt information and design decisions 
• Review any materials before publishing and presenting 

Good to have Skills 

• Using a Design System 

• Designing For Accessibility

• Agile Development Methodology

• Relevant functional business domain or industry knowledge 
• Experience with business applications or enterprise software 

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.