Undergraduate Trainee - R&D, Service & Asset Management

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Service & Asset Management is the market-leading solution, a leader in the Gartner Magic Quadrant.  Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.  

In the Service & Asset Management team at IFS R&D, we believe that enabling our customers to deliver on their moment of service will unearth new ways to create value and evolve businesses. The agility and the dynamic design processes created by our teams really drive our product beyond our competitors. From web apps to mobile apps, our applications meet the needs of a diverse set of users. Consumers accessing the portals we provide, contact center agents needing information at their fingertips, planners managing complex scheduling problems, field technicians working on a small-factor mobile device, and back-office contract managers and billing personnel entering and managing large volumes of data.   

We are looking for curious, creative, and open-minded individuals to join the Service Management team as UX Undergraduate Trainees, where you will collaborate with product managers and development teams to understand user needs, design intuitive workflows, and create meaningful experiences in IFS Cloud. To succeed in this role, you should have strong listening and communication skills, be eager to share knowledge and ideas, and demonstrate a proactive mindset with the ability to take initiative and responsibility. If you are passionate about crafting simple, user-friendly experiences and excited to learn and grow your skills in UX, we’d love to hear from you. 

Qualifications

• Currently pursuing a degree in User Experience Design, Human-Computer Interaction, Software Engineering, Computer Science, or a related field. 
• Basic knowledge of UX principles, design tools (e.g., Figma, Adobe XD, Sketch), and usability testing methods. 
• Strong ability to empathize with users, analyze their needs, and translate them into intuitive designs. 
• The ability to work in distributed Global team set up  
• A portfolio of academic, personal, or freelance UX projects is highly valued and will be considered an added advantage. 

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.