Accounts Receivable & Payable with German - WFH

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)

Job Description

Accounts receivable (Billing, Collection) & Query management:

• Monitor generic mailboxes and system on a daily basis for billing requests
• Verify billing requests including supporting documentation and raise query to the requester for any mismatch identified
•  Issue invoices and credit notes
• Create manual sales order and support bot creation
•  Check billing due list on a daily basis
• Send billing documents as per normal process/instructions received to end customers/affiliate representatives/requester
• Maintain and report track of all billing requests and status/progress
• Analyze customer accounts to identify outstanding items Initiate pre-collection notices for list of key customers provided by the client
• Initiate collection/dunning letters via e-mail for outstanding items
• Update collection chase list/worklist with actions taken
• Follow-up/initiate escalations as per agreed collection strategy
• Based on answer received from end customer align further actions with client (eg. payment plan)
• Monitor generic mailboxes and system on a daily basis for queries
• Triage and allocate all incoming queries
• Respond to customer invoicing inquiries
• Solve inquiries related to invoice copy
• Redirect administrative and commercial queries to client and mark invoice as queried in ERP
• Manage and solve queries related to billing, collection and account reconciliations
• Maintain and report track of all incoming queries and status/progress
• Follow up on unsolved inquiries and escalate unresolved issues to client

Accounts payable (PO invoice processing) & Query management:

• Daily monitor system for PO invoices
• Verify data captured through OCR and amend if necessary
• Input data related to invoice document
• Match invoice data with PO details
• Raise query for mismatches
• Follow-up on queries raised and not responded
• Post invoices if needed
• Monitor system on a daily basis for queries
• Triage and allocate incoming queries (calls, system)
• Raise query in the ticketing system for incoming inquiries via calls
• Solve and/or redirect to appropriate departments queries related to payments, vendor master data updates, invoice status, technical support for PR/PO
• Provide resolution for the redirected queries
• Maintain and report track of all incoming queries and status/progress
• Follow up on unsolved inquiries
• Escalate unresolved issues to client

Qualifications

• Previous experience in F&A - Accounts receivable and payable and query management
• Fluency in German and English 
• Excellent verbal and written communication skills in both languages
• Customer-focused with the ability to manage difficult or sensitive situations professionally
• Experience using ERP systems (e.g. SAP, Oracle, or similar) is a plus
• Experience working with ticketing systems or case management platforms
• Strong organizational skills, with the ability to multitask in a fast-paced environment
• A team player with a proactive, solution-oriented approach