Senior Technical Writer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX team and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

• Efficiently leveraging AI to create quality documentation that is clear, concise, and user-friendly.
• Collaborating with the UX team to produce/review microcopy and review messages and logs that enhance the user experience.
• Collaborating with PMs and multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.
• Integrating with the Documentation team while working independently with various stakeholders.
• Collaborating with Support teams to update documentation based on internal and customer feedback.
• Participating in a center of excellence, leveraging capacity to where it is needed.
• Applying critical thinking to push boundaries and innovate within your role.

Have you got what it takes?

• Passion for AI, UX microcopy, emerging technologies and new tools.
• Highly motivated, organized, and self-managed individuals.
• Experience in creating clear and structured documentation for different audiences using single-sourcing and conditions.
• Current and proven experience in an agile software development environment.
• 4-11 years of experience as a Technical Writer.

You will have an advantage if you also have:

• An ever-learning mindset.
• Experience with Flare, GitHub, and Jira.
• Experience in AI video creation.
• Strong multitasking skills, with the ability to work effectively in a fast-paced environment.

About Nice

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.