System Administrator (Malaysia)

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We're looking for a System Administrator to join our team in Malaysia and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

✅ Responsibilities:
✔️ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
✔️ Respond to queries in Jira, in person, via corporate messenger, or over the phone.
✔️ Write training manuals and documentation.
✔️ Train computer users on system use and best practices.
✔️ Maintain daily performance of computer systems.
✔️ Ask targeted questions to determine the nature of technical problems.
✔️ Walk customers through step-by-step problem-solving processes.
✔️ Install, modify, and repair computer hardware and software.
✔️ Clean up and optimize computer systems.
✔️ Run diagnostic programs to troubleshoot and resolve issues.
✔️ Resolve technical issues related to LAN, WAN, and other network systems.
✔️ Install and configure computer peripherals for users.
✔️ Follow up with customers to ensure issues are resolved.
✔️ Maintain and manage inventory of IT assets.

✅ Requirements:
✔️ At least 3 years of experience working in a system administration, help desk or IT support environment.
✔️ Ability to diagnose and resolve basic technical issues.
✔️ Ability to work in a fast-paced environment.
✔️ Excellent oral communication skills.

✔️ Must be able to communicate in Chinese, Malaysian and English.

💡 Would be a plus:
✔️ Experience with MDM systems for Apple devices.
✔️ Familiarity with Mikrotik and Ubiquiti network hardware.
✔️ Experience with CCTV systems.
✔️ Experience with access control systems and intercoms.
✔️ Knowledge of meeting room equipment setup and troubleshooting.

✅ We offer excellent benefits, including but not limited to:
🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills
🏥 Private medical coverage.
🏝 Time for proper rest
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.

❗️Important: This is an on-site position based in Malaysia. Remote or hybrid work is not available. Candidates must either already be in Malaysia or be willing to relocate. Full relocation support will be provided if necessary.❗️

Bold moves start here. Make yours. Apply today! 

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