Client Success Associate - Project Focus

Cherre is the leader in real estate data and insight. We connect decision-makers to accurate property and market information, helping them make faster, smarter decisions. By providing a unique “single source of truth,” Cherre empowers clients to evaluate opportunities and trends more efficiently while saving millions of dollars in manual data collection and analytics costs.
We take client experience seriously. Our mission is to be an industry leader in delivering an experience that delights clients and maximizes their value from our platform. From onboarding to renewal, the Client Success team ensures adoption, satisfaction, and growth across our client base.

Job Summary

• We are seeking a Client Success Associate with a Project Coordination focus to support our Senior Program and Project Manager as well as our Client Success Managers in delivering high-quality client engagements. In this role, you will act as a bridge between clients, internal teams, and project leadership. You’ll manage project documentation, facilitate communication, and track deliverables while also engaging directly with clients to support their onboarding, adoption, and success with Cherre.
• This hybrid role combines client success responsibilities (building relationships, supporting adoption, resolving issues) with project coordination responsibilities (managing schedules, documentation, and reporting). The ideal candidate is proactive, detail-oriented, highly organized, and comfortable working in a fast-paced, client-facing environment.

Responsibilities [Client Success]

• Support Client Success Managers in maintaining strong client relationships and ensuring adoption of Cherre’s platform.
• Monitor and respond to client support tickets, ensuring timely resolutions and clear communication.
• Assist with client onboarding and implementation, including API/data integrations and custom dashboards.
• Participate in quarterly business reviews, contributing data, insights, and presentation materials.
• Capture and channel client feedback to internal teams (Product, Engineering, Marketing).
• Assist in renewals and identify potential expansion opportunities.

Responsibilities [Project Coordination]

• Support the Sr. Program/Project Manager in the development, coordination, and monitoring of project plans and schedules.
• Ensure all project documentation (plans, status reports, meeting notes) is accurate, up to date, and properly stored.
• Prepare and distribute regular project status reports, highlighting milestones, risks, and issues.
• Document meeting minutes, action items, and follow-ups for both internal and client-facing project meetings.
• Track project deliverables and deadlines; ensure accountability across internal teams.
• Maintain and update project management tools and software (e.g., Monday.com, JIRA).
• Provide administrative support, including scheduling meetings and coordinating with stakeholders.

Must Have

• 1 - 3 years of experience in project coordination, project management, client success, or a related role.
• Strong organizational and time management skills; able to manage multiple projects and deadlines.
• Excellent verbal and written communication skills, with experience in client-facing interactions.
• Strong Excel/CSV skills.
• Experience working with ticketing systems and project management tools (e.g., Intercom, JIRA, Monday.com).
• Proven ability to contribute to successful business outcomes, retention, and upsells.
• Analytical mindset with the ability to identify patterns, anomalies, and improvement opportunities.

Nice To Have

• Background in commercial real estate, insurance, consulting, or B2B SaaS.
• Familiarity with agile/scrum methodologies.
• Experience with Salesforce, Mixpanel, G-Suite, and PowerBI.
• Knowledge of real estate data vendors (property, transaction, MLS, rental, valuation, demographics).

Benefits

• Base salary of $50,000-70,000.
• Equity options: Opportunity to participate in the company’s equity program, allowing employees to share in Cherre’s success and growth.
• Comprehensive healthcare plans: A variety of healthcare options to meet your and your family’s needs, including medical, dental, and vision insurance.
• Paid parental leave: Generous parental leave policy that supports new parents in balancing family responsibilities with work commitments.
• Unlimited vacation: Enjoy the flexibility of unlimited vacation days, encouraging work-life balance and personal well-being.
• Flexible work schedule: Options for remote work and flexible hours, enabling you to tailor your work environment to enhance productivity.
• Professional development: Access to mentorship, workshops, and industry conferences to support career growth and enhance your skills.
• Collaborative company culture: A supportive and inclusive work environment that fosters collaboration, innovation, and open communication among team members.