Post Close Operations Associate

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About The Role

Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role, you will oversee the mortgage and HELOC post-close process from start to finish, collaborating cross-functionally both internally and externally, and representing Figure in all document requests. The Post-Close Operations Associate will manage all investor inquiries related to recorded deeds of trust, notes, assignments of mortgage, and the management/shipping of trailing documents, as well as the processing and recording of Assignments of Mortgage.  

Join this innovative team and make a big impact!  

What You’Ll Do

• Provide exceptional customer service to both internal and external customers
• Partner with Customer Operations to ensure a smooth post-close mortgage process
• Be process-focused and continuously look for opportunities for improvements and efficiencies.
• Review original closing documents to ensure they were properly executed
• Monitor closing packages and/or check credit packages into the proprietary system that were received for shipping
• Follow up on, review, and/or request corrections on all trailing documents
• Obtain and submit supporting documentation to clear any recording needs and errors
• Cure exceptions by contacting Settlement agents, Borrowers, and other third-party vendors
• Register loans with MERS/DART within the required turn times and transfer as appropriate on service release loans
• Monitor, track, and process mortgage assignments from our partners.
• Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts to ensure accuracy and clarity.
• Audit files and reporting according to guidelines, and report out recurring issues and trends to management.
• Ability to secure a notary license
• Other Duties as assigned

What We Look For:

•  1+ year of administrative and/ or customer-facing experience. 
• Ability to work and thrive in a fast-paced, startup environment with little direction and  meet tight deadlines.  
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines.  
• Exceptional customer service skills to work with external customers 
• Ability to organize and manage a large pipeline of loans.  
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes.  
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.

Preferred Experience

• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products  
• Thorough understanding of Federal and State regulations, including but not limited to  HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.  
• Knowledge of State and County recording requirements and needs  

Salary

• Compensation: $22/hr
• Monthly Bonus: Can range anywhere from $0 - $1,300/month

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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