IT Technical Support Analyst I - Asset Management

Pay Range: $28.62 – $35.78/hr. I $59,529- $74,422 annual compensation  

Job Posting Closing on: Monday, September 29, 2025

Workdays & Hours: FLSA Nonexempt position. Monday – Friday 8am – 5pm; Hybrid on-site work model available with supervisory approval; staff are required to be on-site at least 3 days per week.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

An IT Technical Support Analyst I position is available with the City of Fort Worth IT Solutions’ Asset Management Division. The Asset Management team is responsible for overseeing all software and computer-related hardware assets. This includes collaborating with departments to ensure hardware and software remain current, minimizing the risk of outdated systems, and preventing unauthorized or unmanaged assets from appearing on the network. The primary focus of this role is Software Inventory Management.

Minimum Qualifications:

• High school diploma/GED
• One (1) year of responsible computer related experience
• Minimum of one (1) certification specific to the Technical Support division
• Valid Driver’s License
• Candidate selected for hire must pass a CJIS background check (see below for details)

Preferred Qualifications:

• Working knowledge of ITSM/ITAM concepts and practices
• Proficiency in Microsoft Office 365 Products
• Deep knowledge of various software licensing models (per device, user, core, subscription, etc.) for major publishers like Microsoft and Adobe
• CompTIA A+ Certification, or ITIL Foundation Certifications, or Certified Software Asset Management (CSAM)
• Some college work preferred

The IT Technical Support Analyst I’s job responsibilities include:

• Maintain accurate records of all software assets including licenses, warranties and service agreements
• Monitor, track, and record software licenses and deployments to ensure compliance with licensing agreements and identify any shortages or overages
• Communicate and collaborate with cross functional teams & vendors
• Process requests through IT Solutions current ticketing tool
• Maintain software catalog and software process documentation
• Assist with various team projects and tasks
• Troubleshoot basic software concerns

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions Of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.