Strategic Customer Success Manager

About The Team

Our Customer Success team lives to help customers create the next big thing. We're strategic partners who energize innovation journeys, spark breakthrough moments, and ensure teams rapidly unlock Miro's transformative power. 

We thrive on those lightbulb moments when customers discover new ways to work together, when their workflows transform, and when their teams unlock potential they didn't know they had. From driving adoption across new use cases to building long-term strategic partnerships, we're here to ensure every customer experience feels like a catalyst for innovation. 

About The Role

Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential. 

You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates.

You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes. We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities. 

What You’Ll Do

• Drive retention and expansion by growing product usage and adoption across your customer portfolio 
• Partner with key stakeholders to understand business objectives and co-develop strategic success plans 
• Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines 
• Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies 
• Champion Miro's capabilities to guide customers toward their goals 

What You’Ll Need

• 3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role
• Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+) 
• Strong independent work style with excellent project management and prioritization abilities 
• Willingness and ability to travel as needed
• Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required

What'S In It For You

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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