Senior Embedded Technical Account Manager

About Lvt

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

About This Role

As a Senior Embedded TAM, you will be the primary technical and programmatic liaison for our most significant accounts. Your core objective will be to ensure client retention and foster growth among our top LVT clients. This is an embedded role, requiring you to be based at the customer's headquarters. You will collaborate closely with Customer Success Managers to develop and execute success plans, aiming to deliver an optimal client experience. This includes participating in business reviews to present results and reinforce our partnership, ensuring the best possible client experience.

A key part of your responsibilities will involve proactively ensuring the optimal performance of Mobile Security Units and creating the ideal site solution. This will be achieved through regular technical audits, providing product consultations to clients, and implementing best practices for customer programs. Additionally, you will work with our Product teams to provide valuable data and feedback to enhance our current offerings. You will cover all administrative aspects of the LVT system including, unit/camera configuration, user management, and support related tasks etc.

Responsibilities:

• Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients’ objectives and needs
• Configure software settings to meet clients' requirements
• Configure, set up, and make adjustments to analytics on various IP camera models
• Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics
• Be a trusted advisor that both the client and our internal teams can look to for solutions
• Manage all support related tasks to ensure optimal uptime
• Own all administrative aspects of the LVT system, including user management, unit/camera optimization, and various support-related tasks
• Consult with your customer to leverage proven strategies and best practices for protecting people and assets
• Configure, customize, implement, and deploy LVT’s software/hardware for customer

Qualifications:

• 5+ years of relevant Technical Account Manager experience;  troubleshooting across software, IP cameras, electrical systems, or networks.
• Escalation & Strategy: Leads resolution for complex client concerns, balancing expectations with operational realities while improving collaboration and response times.
• Communication & Relationship Building: Clearly conveys technical concepts to non-technical audiences, maintaining professionalism in high-stakes conversations.
• Problem-Solving & Process Improvement: Identifies root causes, driving scalable solutions and long-term efficiency gains.
• Leadership & Mentorship: Guides junior team members, develops client enablement resources, and ensures high-quality project execution.
• Business Impact & Technical Strategy: Shapes team goals, influences major initiatives, and proactively optimizes scalability.
• Cross-Functional Collaboration: Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self-sufficiency.
• Independence & Operational Excellence: Thrives in fast-paced environments, highly organized, and operates with minimal supervision.

Why Join Us

• Founder-led and employee-driven company 
• The opportunity to build where you stand
• Value centric decision making
• Both an economically stable and hyper-growth environment (ask us how this is possible)
• The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

• Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 
• 401(k) With up to 4% match
• Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
• Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. 
• Paid Parental Leave - To help your growing family while you're away from work. 
• Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. 
• Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. 
• Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. 
• And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.