Learning & Development Trainer

About Us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key Responsibilities:

• Design and deliver comprehensive customer service training programs across two locations, utilizing both online and in-person training formats.
• Create interactive and engaging learning experiences through games, role-playing, and evaluations.
• Maintain accurate attendance records and performance scorecards for trainees, tracking their progress and providing feedback.
• Collaborate with the Operational Excellence team to align training programs with operational standards and identify areas for improvement.
• Develop, update, and manage internal and customer-facing knowledge bases to ensure content is accurate, relevant, and user-friendly.
• Record and produce high-quality educational videos for onboarding, product updates, and ongoing skill enhancement.
• Maintain and optimize the Learning Management System to ensure resources are accessible and promote continuous learning.
• Stay up to date with industry trends, customer service best practices, and new tools to enhance training effectiveness.
• Conduct training needs assessments to tailor content for different teams and ensure alignment with company goals.
• Provide coaching and support to trainees post-training to ensure knowledge retention and application in day-to-day operations.

Requirements:

• Proven experience as a trainer or similar role in customer service, preferably in a fast-paced or multinational environment.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Familiarity with creating and implementing training materials, such as videos, guides, and interactive content.
• Experience managing a Learning Management System and maintaining training records.
• Strong understanding of customer service principles, tools, and processes, including knowledge bases and quality assurance practices.
• Proficiency in Microsoft Office, Google Workspace, and e-learning software (e.g., Articulate, Adobe Captivate).
• Ability to manage multiple training projects and locations, meeting tight deadlines.
• Self-starter with excellent organizational skills and a passion for developing others.
• Еxperience in iGaming industry

What We Offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment

New modern office space