Managed Services Engineer – Tier 3

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

🌐 We're Hiring: Managed Services Engineer – Tier 3 (Remote, Pacific Time Zone)

Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms? Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.

📍 Location: Remote

📶 Level: Tier 3 / Senior Support

What You'Ll Do

• Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
• Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
• Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
• Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
• Collaborate with field techs and ISPs to resolve complex issues
• Perform root cause analysis and implement long-term solutions
• Analyze SIP traffic using Wireshark and other diagnostic tools
• Maintain documentation and ensure SLA compliance
• Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
• Develop and execute network migration plans for large-scale infrastructure upgrades
• Conduct performance tuning and capacity planning for enterprise networks
• Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
• Participate in on-call rotation to provide 24/7 support for critical issues
• Contribute to the development of best practices and standard operating procedures
• Evaluate and recommend new technologies to improve network performance and reliability

Qualifications

What You Bring

• Degree in Telecommunications Engineering or related field
• Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP/ATSA
• 5+ years of experience in Tier 2/3 network and voice support roles
• Strong understanding of TCP/IP, routing protocols, and network topologies
• Experience with Microsoft platforms (Exchange, Office 365, Active Directory) and virtualization (VMware, Hyper-V)
• Fluent in English; Spanish is a plus

Work Schedule

• Full-time, remote
• Standard business hours based on Pacific Time
• Occasional after-hours support for escalations and critical deployments

Ready to take your network engineering career to the next level? Apply now and become part of a team that values expertise, collaboration, and continuous growth.

Additional Information

All your information will be kept confidential according to EEO guidelines.