Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Four Seasons Hotel Chicago is seeking an Assistant Director of Rooms to assist in leading our Rooms Division, overseeing a diverse team and ensuring excellence across all aspects of the guest experience. In this role, you’ll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you’ll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.

What You Will Do:

• Directly supervises the Department Heads in the Rooms departments. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the team. Conducts Performance Evaluations and disciplines team members when needed.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
• Assists the Director of Rooms and assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Assist the Director with preparing the Annual Budget for the division.
• Review and monitor staff schedules in all Rooms Division departments. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
• Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
• Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.
• In lieu of Director of Rooms, plays an active role in the Planning Committee and is engaged along with Planning Committee members in long-range planning for the hotel.
• Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
• Assist in covering Manager on Duty shifts as needed for the operation.

What You Bring:

• College Degree Preferred.

• Four to six years of experience in luxury hotel/resort operations management positions.
• Excellent knowledge of all aspects of Rooms Division Operations.
• Strong leadership and interpersonal skills.
• Excellent guest service and problem-resolution skills.
• Flexibility to meet the demands of a 24-hour operation.
• Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Excellent personal presentation and interpersonal skills.
• Ability to multi-task in a high-volume and demanding environment.
• Candidates must have valid work authorization for the U.S.

What We Offer

• Compensation: $90,000 - 110,000
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Schedule & Hours

• Full Time
• Flexibility to work early mornings, evenings, weekends and holidays as needed

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

• Instagram: @FSChicago
• Twitter: @FSChicago
• Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
• Career Opportunities:  jobs.fourseasons.com
• LinkedIn:  https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
• Learn More About Who We Are:  We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company!   We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf