Forecasting and Resource Planning Analyst

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

Here in VF Corporation we are looking for an outstanding Forecasting and Resource Planning Analyst to join our Customer Care Team in Nottingham.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland, Napapijri… At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let’s talk about the role

As a Forecasting and Resource Planning Analyst you will play a critical role in ensuring operational efficiency across Customer Care by delivering accurate forecasts and effective resource planning, enhancing our customers’ experience and ensuring the right people are in the right place at the right time.

How You Will Make a Difference:

• You will create, manage, maintain and update Customer Care forecasts and dashboards, translating financial and order projections into actionable operational plans.
• You will develop and manage in-house and co-sourced resource plans to meet operational demand.
• You will lead planning meetings to review forecast vs actuals and adjust plans accordingly, collaborating with the Finance team and the brands
• You will act as the Workforce Management tool owner and subject matter expert, ensuring it is optimised, maintained, and fully leveraged to improve adherence, adapting configurations to reflect changes in Customer Care operations.
• You will build strong working relationships across Customer Care, Logistics, Finance, and the Brands’ teams, forecasting through regular review meetings to identify trends, anomalies, and improve accuracy.

Skills To Success

• Proven experience in forecasting, resource planning, or workforce management within a customer service environment.
• Proficiency in Workforce Management tools and reporting systems.
• Excellent communication and stakeholder management skills.
• People first and customer centric mindset and approach.
• Proficiency in Microsoft Word, PowerPoint, Power BI and Excel along with a proven ability to learn new software programs.
• Excellent verbal and written communication skills with the ability to adapt communication to suit varied audiences
• Able to manage multiple projects and initiatives in a dynamic, change-oriented environment.

What's in it for you

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure onsite parking and discounts with local public transport
• Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!

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