Global IT Program Manager

Job Description

We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.

Norton Rose Fulbright is seeking an IT Program Manager with a strong background in the legal industry to lead and manage complex, global technology initiatives. This is an 18-month temporary engagement focused on delivering a strategic program that integrates regional systems across multiple geographies. 

The ideal candidate will have 10+ years of experience in IT program and project management, with a proven track record of delivering enterprise-level solutions in legal or professional services environments. Experience with Intapp, SAP, or Aderant is highly desirable, along with a deep understanding of legal operations, compliance, and partner management systems. 

This position is a temporary, project-based assignment and is ideally located in Dallas, Texas. The individual may work remotely, however will be required in the office from time to time pursuant to the firm’s hybrid working policy. The position reports into the Director of IT Programs.   

Responsibilities include, but are not limited to: 

• Lead cross-functional teams to deliver IT programs on time, within scope, and within budget. 
• Manage a team of project managers to deliver multiple concurrent projects, ensuring alignment with business goals and legal industry standards. 
• Collaborate with legal operations, finance, compliance, and external vendors to define requirements and deliver solutions. 
• Develop and maintain detailed program plans, risk assessments, and communication strategies. 
• Ensure compliance with data privacy, security, and regulatory requirements specific to the legal industry. 
• Provide executive-level reporting and stakeholder management. 
• Mentor project managers and contribute to continuous improvement initiatives. 

Other Duties

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. 
• 10+ years of experience in IT program/project management, preferably in the legal or professional services. 
• Strong understanding of legal workflows, matter management, and billing systems. 
• Demonstrated experience with Intapp, SAP, or Aderant (at least one is preferred). 
• Excellent communication, leadership, and stakeholder management skills. 
• Strong analytical and problem-solving abilities. 
• PMP (Project Management Professional) – Required. 
• Certified ScrumMaster (CSM) or SAFe Agilist – Preferred. 
• ITIL Foundation or higher – Preferred. 
• Lean Six Sigma – Preferred. 
• Intapp Certified Professional – Preferred. 
• Experience with ServiceNow SPM (Strategic Portfolio Management) – Preferred. 
• Familiarity with Legal Partner Management Systems – Preferred.  
• Experience managing global programs integrating regional systems – Preferred.  
• Familiarity with Microsoft 365, Azure, and enterprise service management platforms – Preferred. 
• Enterprise-level thinking: Ability to align program goals with broader business strategy and legal industry trends. 

Additional Attributes

• Budget ownership: Proven ability to manage multi-million-dollar budgets and optimize resource allocation. 
• Executive presence: Comfortable presenting to C-level stakeholders and legal leadership. 
• Stakeholder alignment: Skilled in navigating complex stakeholder environments across regions and functions. 
• Conflict resolution: Ability to mediate competing priorities and drive consensus. 
• Program governance: Experience establishing and running program governance structures, steering committees, and reporting frameworks. 
• Risk and compliance: Familiarity with legal industry compliance standards and risk mitigation strategies. 
• Portfolio management: Deep experience with tools like ServiceNow SPM or equivalent enterprise project management tools. 
• Agile/Hybrid delivery: Ability to lead programs using Agile, Waterfall, or hybrid methodologies depending on business needs. 
• Data-driven decision-making: Use of KPIs, dashboards, and analytics to guide program performance and reporting. 

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.

In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.

Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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Equal Employment Opportunity