Operations Manager - Physician PFS - Physician Revenue Cycle

Job Family:

PFS General

Travel Required:

None

Clearance Required:

None

What You Will Do:

The AR Operations Manager (Physician PFS) in the Lewisville, Texas service center leads day-to-day operations for Physician Managed Services, ensuring department goals, client KPIs, and compliance with laws and policies are met. Responsibilities include staff management, client liaison, project leadership, and operational reporting, requiring strong communication, analytical skills, knowledge of CMS-1500 forms, and healthcare revenue cycle experience. The role demands at least five years in ambulatory/physician revenue cycle operations, five years in healthcare or outsourcing, and supervisory experience, with proficiency in PC applications and a focus on fostering teamwork and compliance.

This position is classified under a hybrid schedule working between our Lewisville, TX office and home.

Essential Job Functions

• Expert understanding of RCM Key metrics and drivers 
• Ability to identify and accelerate cash drivers and AR resolution action plans
• Monitor KPI dashboards and revenue reports
• Ability to lead, mentor and develop team members both domestically and globally
• Monitor productivity, legal compliance, and compliance with client/payer policies & procedures
• Provide reports and statistical information for management and clients
• Meet and exceed department goals
• Hire, train, discipline and terminate employees
• Ensure employee compliance with Guidehouse policies and procedures
• Process month-end procedures for Guidehouse
• Promote teamwork and a positive work environment

Client Responsibility:

• Ensure compliance with all client policies and procedures
• Work with client to develop efficient workflows that promote success for the client and Guidehouse
• Provide reports and relevant statistics, KPI’s to clients and leadership
• Complete required approvals and processes for the team and client

What You Will Need:

• Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree.
• Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company

What Would Be Nice To Have:

• Physician Client Relations

• Ability to prioritize tasks and work independently without supervision
• Excellent verbal and written communication skills
• Strong attention to details and accuracy
• Strong analytical and research skills

• Solid Leadership Skills

• PC skills in a Windows environment are required.  Knowledge and utilization of desktop applications to include Word and Excel is essential
• Ability to initiate and follow through on projects and work independently with minimal supervision required
• Previous staff supervisory experience required

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(K) Retirement Plan

• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.