Senior Software Engineering Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer Manager within PNC's Technology Group, you will be based in Pittsburgh-PA, Strongsville-OH, Birmingham-AL or Dallas, Texas.

Responsibilities

• Serve as Application Expert for the assigned application(s)
• Working Knowledge of Service Now
o Incidents – Review, obtain status, impact.
o Support Incidents escalated by SRC teams
o Attend customer impacting incidents war-room till resolution.
o Change Records -Review, approve according to application, release and Cab competencies.
o Review, update and approve Business Service Outages
o Review, update and approve security requests for non-human id
o Review, update and approve application portfolio and assignment groups.
o Review, update and approve firewalls.
• Demonstrate and maintain continuous improvement and preventative maintenance backlog.
• Implement those improvements that can be implemented without code changes.
• Work closely with CTB teams to improve portfolio health through continuous improvement.
• Work closely with the automation teams to identify and facilitate automation of support functions.
• Work closely with LOB teams to improve quality of service.
• Engage with CTB team members to understand the size, complexity, and breadth of upcoming production releases.
• Review change requests to ensure that quality of releases meet standards before implementation.
• Work with the Service Transition team Determine the transition needs for each release.
• Work with Change teams to implement transition and knowledge transfer activities.
• Work on multiple projects and tasks simultaneously and balance conflicting demands.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers, and executive management to ensure availability of infrastructure technologies and support.
• Extensive knowledge to be able to suggest multiple alternative solutions to teams that involves best practices, development, and performance standards.
• Independently provide advice to resolves complex problems and issues involved.
• Monitor post-implementation stability and support effectiveness to help refine transition process.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable, and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.
• Review requirements for completeness and accuracy.
• Adhere to all project management and departmental guidelines for the design, development, and promotion of solutions.
• Support the development and promotion of deliverables, including across technical teams where applicable.
• Manage and deliver tasks and deliverables, including across technical teams where applicable.
• Effectively communicate issues and statuses to the team, management, and our business partners.
• Demonstrated skill of effective communication with business and technical resources at all levels.
• Ability to coach, lead, mentor and inspire team members.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, polices, procedures, and audit activities.
• Prepares technical and procedural documentation required for software.
• Anticipate, identify, track and resolve technical issues and risks affecting delivery.
• Coordinate and participate in structured peer reviews, performance evaluations for direct reports.
• Focus on customer service.
• Participate in problem management and automation activities to help reduce manual efforts and incidents.
• Prepares knowledge articles, SOPs and other technical and procedural documentation as needed.
• Work with one or more of these technologies:
o Mainframe (COBOL, CICS, DB2, IMS, JCL, VSAM, DXC- Hogan; IDS – Demand Deposit & Time Deposit, UMB, UMT.)
o Distribute (linux, Dynatrace, Vfass)
o Oracle, Teradata, Informatica (ETL)
o Filenet, adobe forms, Systemware, transmissions

Experience – Knowledge

• Able to work on multiple tasks simultaneously and balance conflicting demands.
• Good time management and delegation skills
• Live Pnc Values; Diversity/Inclusion, Integrity/ Respect, Performance, Quality of life, Teamwork, Customer focus
• Working knowledge of banking Demand and Time Deposit accounts, federal regulations, and compliance controls
• Able to make positive impact assisting teams and elevate others performance.
• Able to communicate with direct reports, Peers, Leadership, Business and Vendor partners.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer Manager within PNC's Technology Group, you will be based in Pittsburgh-PA, Strongsville-OH, Birmingham-AL or Dallas, Texas.

Responsibilities
• Serve as Application Expert for the assigned application(s)
• Working Knowledge of Service Now
o Incidents – Review, obtain status, impact.
o Support Incidents escalated by SRC teams
o Attend customer impacting incidents war-room till resolution.
o Change Records -Review, approve according to application, release and Cab competencies.
o Review, update and approve Business Service Outages
o Review, update and approve security requests for non-human id
o Review, update and approve application portfolio and assignment groups.
o Review, update and approve firewalls.

• Demonstrate and maintain continuous improvement and preventative maintenance backlog.
• Implement those improvements that can be implemented without code changes.
• Work closely with CTB teams to improve portfolio health through continuous improvement.
• Work closely with the automation teams to identify and facilitate automation of support functions.
• Work closely with LOB teams to improve quality of service.
• Engage with CTB team members to understand the size, complexity, and breadth of upcoming production releases.
• Review change requests to ensure that quality of releases meet standards before implementation.
• Work with the Service Transition team Determine the transition needs for each release.
• Work with Change teams to implement transition and knowledge transfer activities.
• Work on multiple projects and tasks simultaneously and balance conflicting demands.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers, and executive management to ensure availability of infrastructure technologies and support.
• Extensive knowledge to be able to suggest multiple alternative solutions to teams that involves best practices, development, and performance standards.
• Independently provide advice to resolves complex problems and issues involved.
• Monitor post-implementation stability and support effectiveness to help refine transition process.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable, and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.
• Review requirements for completeness and accuracy.
• Adhere to all project management and departmental guidelines for the design, development, and promotion of solutions.
• Support the development and promotion of deliverables, including across technical teams where applicable.
• Manage and deliver tasks and deliverables, including across technical teams where applicable.
• Effectively communicate issues and statuses to the team, management, and our business partners.
• Demonstrated skill of effective communication with business and technical resources at all levels.
• Ability to coach, lead, mentor and inspire team members.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, polices, procedures, and audit activities.
• Prepares technical and procedural documentation required for software.
• Anticipate, identify, track and resolve technical issues and risks affecting delivery.
• Coordinate and participate in structured peer reviews, performance evaluations for direct reports.
• Focus on customer service.
• Participate in problem management and automation activities to help reduce manual efforts and incidents.
• Prepares knowledge articles, SOPs and other technical and procedural documentation as needed.
• Work with one or more of these technologies:
o Mainframe (COBOL, CICS, DB2, IMS, JCL, VSAM, DXC- Hogan; IDS – Demand Deposit & Time Deposit, UMB, UMT.)
o Distribute (linux, Dynatrace, Vfass)
o Oracle, Teradata, Informatica (ETL)
o Filenet, adobe forms, Systemware, transmissions

Experience

• Able to work on multiple tasks simultaneously and balance conflicting demands.
• Good time management and delegation skills
• Live Pnc Values; Diversity/Inclusion, Integrity/ Respect, Performance, Quality of life, Teamwork, Customer focus
• Working knowledge of banking Demand and Time Deposit accounts, federal regulations, and compliance controls
• Able to make positive impact assisting teams and elevate others performance.
• Able to communicate with direct reports, Peers, Leadership, Business and Vendor partners.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.  
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design. 
• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $166,750.00 – $192,050.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/25/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (Eeo)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.