Strategic Account Director – North America Partnerships

We are seeking a dynamic and results-driven Strategic Account Director to lead and grow some of our largest and most critical partnerships headquartered across North America, including Wal-Mart. For this reason, this position is based in Bentonville, AR. This role is ideal for a relationship-focused professional with a strong commercial mindset and a passion for solving complex strategic challenges.

Role Responsibilities

• Establish, nurture, and expand a portfolio of high-value strategic accounts across North America, driving revenue growth and exceeding performance targets, with a focus on Wal-Mart.
• Analyze partner performance data against industry benchmarks to identify opportunities for improvement and innovation.
• Develop a deep understanding of each partner’s business model, goals, and success metrics across stakeholders.
• Work across internal teams to address strategic network challenges and support the rollout of impactful solutions.
• Lead the development and execution of annual account plans with clear goals and success measures. Conduct quarterly in-person meetings to ensure alignment and progress.
• Support renewal negotiations and retention strategies to achieve mutually beneficial outcomes.
• Ensure all partner interactions and activities are accurately documented in the CRM system.
• Build and maintain strong relationships across all levels and geographies within assigned partner organizations.
• Conduct regular in-person meetings to foster trust and alignment.
• Collaborate internally to solve strategic network issues and implement solutions effectively.

Role Requirements

• 7-10 years of proven success in account management and revenue growth, preferably in retail, digital, or financial services.
• Bachelor’s degree in Business, Finance, or a related field preferred.
• Exceptional communication and interpersonal skills with the ability to influence and inspire.
• Demonstrated success in relationship management and strategic thinking.
• Advanced proficiency in Microsoft Office, especially in creating professional presentations.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• This position is based in Bentonville, AR. The candidate must live in or be willing to relocate to Bentonville, AR.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary for this role is $130,000 – $165,000 USD annually plus a sales compensation plan and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your Us Specific Benefits Include:

• Medical, Dental, Vision insurance

• Family First Program

• Student Loan Repayment Program

• Tuition Assistance Program

• Parental Leave

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Remote. This describes an employee who performs their role remotely on a permanent basis. It is considered more independent work and not location-based.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

11-17-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.