Customer Success Manager

Job Title

Customer Success Manager

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler’s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.

Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

Common Accountabilities:

• Demonstrates solid experience and deep expertise in their discipline, understanding how their work contributes to broader business goals.
• Serves as a mentor to colleagues earlier in their careers, offering guidance and support.
• Influences decisions within their area of responsibility, anticipating dependencies and contributing to cross-functional projects.
• Proposes process improvements and takes accountability for individual and team commitments.
• Works independently within a plan developed in collaboration with their manager, seeking guidance when needed for complex situations. 

Specific Accountabilities:

• Develop and maintain relationships with small to medium-sized customer accounts, following established procedures.
• Monitor customer satisfaction, identify opportunities for improvement, and propose solutions to enhance profitability and efficiency.

• Collaborate With Account Managers To:

• Understand and respond to specific client requirements and expectations.
• Support the implementation of new products, enhancements, and solutions within agreed timelines.
• Handle operational requests from key customers and ensure timely, high-quality service delivery.
• Help customers maximize the value of Amadeus technology and meet performance and service targets.
• Communicate product and solution updates clearly and promptly.
• Assist with resolving product or technical concerns raised by customers or internal teams.
• Contribute to reporting and solution enhancement efforts. 
• Proficiency in Turkish and English is an asset.

Requirements:

• Previous experience in hotel revenue management or e-commerce is required.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with Amadeus technology or similar platforms is a plus. 
• What can we offer you?

🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. 

🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

Application Process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. 

Are you the one we’re looking for? Apply now! 

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.