Patient Ambassador - CMC (Full Time) 1st Shift

Department:

11906 Carolinas Medical Center - Environmental Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Position Summary:

The Patient Ambassador plays a vital role in ensuring a positive patient experience by proactively engaging with patients on priority units and newly admitted patients within the hospital. The Ambassador will follow a structured script and adhere to training guidelines provided by Aramark to perform daily patient rounds, setting clear expectations for environmental services and addressing any concerns or service recovery needs in real time.

This role requires documenting each patient interaction promptly and accurately, with regular feedback shared with management. The Patient Ambassador will collaborate closely with frontline EVS teammates and nursing leadership to communicate patient feedback and findings, ensuring a cohesive approach to maintaining a clean, comfortable, and welcoming environment.

The ideal candidate will possess strong interpersonal skills, a commitment to patient-centered care, and the ability to work effectively within a team-oriented environment. This role is instrumental in supporting Aramark’s mission to enhance the patient experience through exceptional service and communication.

Essential Tasks:

•
Perform patient rounding in a professional and welcoming manner to set expectations and build trust with the patient/customer.
•
Use service recovery tactics to resolve issues and/or address concerns in real time, including but not limited to taking care of EVS issues/findings, such as removing overflowing trash or picking up items off the floor, as well as reporting non-EVS concerns to the nurse leader.
•
Enter patient/customer feedback and report findings in real-time. Facility documentation and tracking may vary from paper documentation to electronic documentation.
•
Follow all facility and departmental policies and procedures.
•
Contributes to the overall quality of services, with a focus on safety and patient satisfaction.
•
Other duties as assigned.

Pay Range

$19.45 - $29.20Ambassador Patient Access

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.