Assistant Head Chef of Retail Operations

St. Norbert College, a nationally ranked, private Catholic liberal arts institution, is seeking an Assistant Head Chef of Retail Operations. This role oversees and supports the daily operations of Phil’s Grill and C-Store and Ed’s Cafe, with primary responsibility for Phil’s, a multifaceted cash-and-convenience store located in the Campus Center. The Assistant Head Chef will supervise and train production staff, ensure consistent execution of recipes and menu items, and manage scheduling, planning, and forecasting to support the success of the Retail Dining Services team.

This position works on campus Monday - Friday, generally from 9:00 a.m. - 5:00 p.m., and rotates working weekends as needed. During summers and academic breaks, hours will vary and may include days, evenings, weekends, and split shifts to support summer conferences and catering events.

Specific Responsibilities:

• Lead and support production staff across Phil’s and Ed’s, ensuring quality, portion control, food safety, and excellent customer service.
• Manage daily operations of Phil’s, including supervising shift supervisors and assistant managers, mentoring and training staff, hiring, scheduling, and solving operational challenges.
• Assist with menu preparation, food production, C-store ordering, stocking, inventory management, and maintaining orderly storage areas using FIFO (First In, First Out) standards.
• Partner with the Associate Director of Retail Operations on business functions such as point-of-sale updates, menu boards, mobile ordering, sales logs, budgeting, and compliance with HACCP and safety protocols.
• Oversee recipe development, menu planning, and use of the CBORD system to support safe, accessible options for all guests, including those with special dietary needs.
• Contribute to meeting revenue and budget goals, with Phil’s generating over $1M in annual sales and a $500K food budget.

Required Minimum Qualifications:

• High school diploma or equivalent (Associate’s degree in culinary arts or related field preferred)
• 3–4 years of high-volume food service production experience
• 2–3 years of supervisory experience in food service
• Completion of a Food Service Sanitation course (or willingness to complete upon hire)
• Proficiency in short-order cooking and basic math skills
• Strong leadership, judgment, and problem-solving abilities
• Excellent communication and customer service skills, including conflict resolution
• Ability to multitask, prioritize, and meet deadlines in a fast-paced, noisy environment
• Proficiency with Microsoft Office, Google Apps, and the ability to learn new systems (e.g., POS)
• Dedicated to working in a mission-driven environment, with respect for the College’s Catholic and Norbertine traditions and a commitment to the values of the liberal arts.

The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job.

Benefits Package:

The College offers an outstanding benefits package including health, dental, vision and life insurance; retirement plan; paid time-off and tuition waiver. For more information, please visit: https://my.snc.edu/humanresources/hr-home/.

Application instructions:
This position will be posted for a minimum of five business days and applications will be reviewed upon receipt.

St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development.  As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students.  

At SNC, our commitment to communio – the Norbertine ideal of a community united as one – is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment.  

We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (https://snc.edu/mission).  

Exempt

Scheduled Weekly Hours:

40

The duties and responsibilities listed in this job description are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.