IT Business Solutions Senior Analyst

Primary Details

Time Type: Full timeWorker Type: EmployeeYou'll act as a liaison between business stakeholders and IT, providing technical expertise on system architecture, infrastructure, and integrations to support incident resolution, system enhancements, and process improvements.

• Location: Auckland
• Type: Permanent, full time 
• Hybrid role, Happy to talk flexible working 

The Opportunity

Following an internal promotion, we’re looking for a Senior Analyst to join our IT Business Solutions team in Auckland. Reporting to the Lead Business Analyst, you’ll bridge the gap between the business and IT. You’ll provide expertise in system architecture, infrastructure, and integrations to support incident resolution, enhancements, and process improvements.

Your New Role

You’ll work closely with stakeholders to gather requirements, enhance business capabilities, and drive organisational growth through project implementation. Additionally, you’ll lead analysis activities, driving the delivery of change within an Agile framework to support business needs and solutions. Your responsibilities will include:

• Act as a subject matter expert, ensuring stakeholder satisfaction.
• Resolve production issues and empower users through knowledge sharing.
• Promote continuous improvement to boost performance and efficiency.
• Identify and mitigate risks across projects and change initiatives.
• Support new system launches with documentation and training.
• Mentor team members to uphold quality in delivery and testing.
• Collaborate with Business Partners, Project Managers, and Solution Architects to implement business-led changes.
• Contribute to the strategic technical roadmap for the domain.

More information and the full job profile can be shared with applicants during the interview process. 

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, an interview (either face to face or online via Teams) and background checks

About You

You’re a strong communicator with experience in project delivery, business analysis, and process improvement. You bring:

• Experience in a tech services environment, ideally within a related industry.
• Familiarity with Agile and collaborative team environments.
• Intermediate knowledge in Software Development Lifecycle, Agile Methodology, and General Insurance.

• Workshop Facilitation Experience.

• Skills in requirements gathering, process mapping, and change management.
• Lean Six Sigma Green Belt (advantageous).

About Qbe

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.  

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen! 

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest 
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 
• Voluntary super contributions and company matching 
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 
• A range of discounts on insurance products, car hire, hotels, goods and services 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  
• 2021 LinkedIn Top Employer & HRD Employer of Choice 
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion 
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 
• Family Friendly Workplace accredited employer since 2021 

Apply Now

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com 

Skills:

Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Risk Management, Sourcing Analytics, Stakeholder Management, Strategic PlanningApplication Close Date: 09/10/2025 11:59 PM

How To Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.