Commerce Hub EMEA - BAM Product Manager

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Job Title

Commerce Hub EMEA - BAM Product Manager

Product Manager Enterprise Boarding & Maintenance for Commerce Hub EMEA

What does a successful Product Manager do at Fiserv?

As a Product Manager specialising in Enterprise Merchant Boarding and Maintenance in the payments/acquiring industry, this role will play a critical role in defining and driving the strategy for onboarding and maintaining merchant accounts for large enterprise clients.

What You Will Do:

• Product Roadmap: Develop and manage a strategic roadmap for enterprise merchant onboarding and maintenance aligned with the Commerce Hub proposition.
• Stakeholder Collaboration: Collaborate with internal stakeholders, such as sales, operations, compliance, and technology teams, to gather requirements, prioritize features, and ensure alignment with business goals.
• Sales & Client Engagement: Lead client demos, support sales pitches & RFPs and support client workshops as required
• Merchant Experience Enhancement: Identify opportunities to improve the merchant onboarding experience by simplifying processes, reducing friction, and increasing efficiency in account setup and maintenance.
• Compliance and Risk Management: Ensure that merchant boarding processes adhere to regulatory requirements and industry standards, and implement risk management measures to protect against fraud and losses.
• Data Analysis and Optimization: Utilize data analytics to track key performance indicators related to merchant boarding and maintenance, identify areas for improvement, and implement optimizations to enhance operational efficiency and customer satisfaction.
• Product Development and Delivery: Oversee the end-to-end product development lifecycle, from concept ideation to deployment, working closely with cross-functional teams to deliver high-quality solutions on time and within budget.
• Market Research: Conduct market research to understand competitor offerings, industry best practices, and emerging technologies in merchant boarding and maintenance to inform product strategy and innovation.
• Product Documentation: Develop training materials and documentation for internal teams and merchants to ensure understanding of product features, processes, and compliance requirements.

What you will need to have:

• Bachelor’s degree or equivalent experience
• 5 years+ product management experience including ownership for roadmap, product vision and strategy
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; clients, technology, risk and senior management stakeholders
• Be comfortable getting into low level detail with delivery teams while managing higher level strategic messaging for senior management
• Proficiency in Microsoft Office, Miro / Visio, PowerPoint, JIRA and Confluence
• Ability to operate in a dynamic environment and prioritise to ensure delivery of quality output within required timelines
• Self-motivated and able to take the initiative and responsibility even when sometimes outside of defined responsibilities
• Ability to “step back” and think both critically and commercially 

What would be great to have:

• Financial services or payments knowledge

• Vendor Management Experience

• Product commercialisation / business case experience

• Project Management Experience

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note To Agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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