Senior Program Manager - WWT For All

Analyze feedback with regional leads to develop appropriate follow-up actions.

Develop and manage program budgets for international WWT For All initiatives.

Manage vendor and partner relationships.

Oversee logistics for global events, training, travel, and other operational needs.

Stay updated on theory, research, and global trends.

Pilot new approaches and scale successful initiatives.

Share learnings across regions and encourage cross-region collaboration.

Foster strategic alignment with the Talent Acquisition team to support inclusive hiring practices.

Collaborate with the Global Employee Experience team (including Global Community Impact and Employee Engagement) to ensure development and retention practices are aligned with regional For All teams.

Create opportunities for feedback from regional programs, leads, and participants, sharing insights with WWT leadership.

Qualifications:

• Proven experience leading regional or global programs across multiple geographies (EMEA, LATAM, APAC, Canada).
• Strong ability to align regional initiatives with overarching corporate strategies.
• Demonstrated success in managing cross-functional teams and driving accountability across regions.
• Skilled in facilitating meaningful dialogue across cultures and geographies.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate with senior leaders, employee groups, and external partners.
• Experience in promoting employee engagement through storytelling, creative initiatives, and community-building efforts.
• Familiarity with inclusive hiring practices and collaboration with talent acquisition teams.
• Experience working with employee experience or HR teams to support development, retention, and career growth strategies.
• Ability to define, track, and report on program metrics and outcomes.
• Deep understanding of regional nuances and cultural dynamics across international markets.
• Experience working in a global organization with sensitivity to local customs, languages, and business practices.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in project management tools and methodologies.

Preferred Qualifications:

• Experience working with Employee Resource Groups or similar employee-led initiatives.
• Background in corporate social responsibility, employee engagement, or organizational development.
• Familiarity with remote and hybrid work environments and managing virtual teams.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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Qualifications

 This position is only accepting applicants already located in Costa Rica

Why Wwt?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

World Wide Technology (WWT) is seeking a dynamic and strategic Sr. Program Manager to join the WWT For All team. This role is pivotal in managing the success of our regional For All teams across EMEA, Canada, LATAM, and APAC. The Program Manager will work closely with WWT For All regional leaders to ensure strategic alignment with the corporate WWT For All strategy and report directly to the Director, WWT For All.

Responsibilities:

• Reports to the Director, WWT For All, and collaborates closely with global and regional leadership to drive culture and strategy.
• Collaborate with leadership to define and refine the global WWT For All strategy.
• Translate global WWT For All goals into regionally relevant policies and practices.
• Stay informed on international best practices, laws, and cultural norms to ensure compliance and relevance.
• Manage international WWT For All programs, initiatives, and interventions across multiple locations.
• Oversee employee resource groups (ERGs)/affinity networks globally.
• Serve as a trusted advisor and partner to senior leadership across geographies.
• Engage with local teams, country managers, and regional leaders to understand needs and barriers.
• Develop internal communications to raise awareness, celebrate progress, and build buy-in.
• Define goals and outcomes to track WWT For All progress globally, including representation, inclusion, and engagement metrics.
• Track outcomes and metrics in alignment with the overarching WWT For All strategy.
• Use qualitative and quantitative data to inform program improvements and leadership reporting.
• Promote culture of belonging aligned with WWT’s core values.
• Organize and support listening sessions, ensuring international regions are included and arranging special sessions as needed.