Lead Front Desk Representative - MGM Grand Detroit

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Front Desk Representative Lead, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $19.22

THE DAY-TO-DAY:

• Supervise daily operational functions of the front desk consistent with the strategic plan and vision for the department, division and property
• Train and direct the hotel’s front desk staff
• Create a work environment that promotes teamwork, recognition and mutual respect
• Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out by monitoring staff with customer interaction
• Ensure expected standards are met for the Front Desk department
• Maintain steady movement of the line by ensuring all staff members are at their assigned window/station 

The Ideal Candidate:

• Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
• Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
• Capable of managing a variety of tasks, without losing attention to detail
• Work varied shifts, to include weekends and holidays 

The Perks & Benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more! 
• VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14043

Are you ready to JOIN THE SHOW? Apply today!