Customer Service Representative

Our Company

We help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which we live and work. Our people and values are the key reason to our continued success – we now have over 8000 employees globally.

Your Role

This is an opportunity to be a part of a high performing, award winning operation that is a critical component to Dulux Group’s delivery of products to customers.  

Based at our Gracefield (Lower Hutt) you will provide excellent customer service by responding to inbound calls from retail, trade and commercial customers, process orders, claims and enquiries. No two days are ever the same in this complex and exciting role where you can have a real impact across the entire Dulux Group. It's a great chance to work as part of a collaborative, friendly and supportive team!

The daylight savings hours of operation are from 8am - 9pm, together we can agree on what shift time suits you best. The shift time is consistent and doesn't rotate. There is also an initial 7 week training programme which runs 9am - 5.30pm.

Responsibilities

• Provide quality and professional customer service
• Maintain relationships with key customers and consumers and their requirements
• Work within business service levels across all channels (i.e. phone, email, and digital)
• Respond and follow through customer queries by providing updates and resolutions
• Process and follow up customer orders and claims

Benefits

• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us support you with Life, total permanent disability and Health Insurance (medical and surgical cover) 
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) topped up to your normal pay and 2 weeks paid partner leave available from 6 months onwards
• We will match up to 4% of your salary to Kiwisaver 
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Skills & Experience

To succeed in this role, you will have an excellent phone manner and be a clear and professional communicator. You'll also need to be a capable and efficient multi tasker - this is a busy role with multiple priorities on your daily to do list! You will have sound analytical skills with ability to work with complex data. As a great team player, you will be hardworking and flexible and will be confident to work in a dynamic environment.

• Experience within customer service/ call centre environments
• Data entry or administration exposure
• Confidence with computers
• Strong attention to detail
• Strong numerical and analytical skills with the ability to learn complex information

Imagine a better place

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.