Director, Head of Business Relationships Innovation Banking

Job Description

Purpose of the role

To manage relationship management initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. 

Accountabilities

• Development of strategic direction for relationship management, including the implementation of up to date methodologies and processes.
• Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of relationship management stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for relationship management.
• Management of relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship management and compliance functions.  .
• Monitoring the financial performance of relationship management, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Overall purpose of role

• To be accountable for the delivery of successful end to end client outcomes through dynamic relationship management, insightful commercial knowledge, and the championing of our industry proposition to the Business Banking market and ensuring internal ‘suppliers’ deliver against their commitments / client journeys.
• To be an influential and knowledgeable leader in the organisation, being passionate about and owning the clients within Innovation Banking. Inspire and develop colleagues to build the success of Business Banking by actively identifying opportunities, driving drive the growth agenda to become the trusted partner for growth, provide expert advice and access to partners and building the success of Business Banking across the market and across the 5 C’s. To have enterprise-wide knowledge and experience i.e. Channels, digital, corporate strategies, and incorporate it into customer propositions, as well as using it to develop team knowledge and business plans.
• To act as an agent for change, to share ideas and work collaboratively with colleagues and specialist partners across Barclays’ portfolio of businesses to maximise market opportunity and promote the Barclays brand in the region. As a senior leader in the organisation, the expectation is that the role holder will authentically champion and demonstrate the Barclays Values and Leadership Capabilities, be an inspirational role model for colleagues across the organisation and effectively manage team costs and budget. The role holder will also support Relationship Managers in complex and senior external customer negotiations.

Key Accountabilities

• Encourage and nurture innovation and creative thinking.  Develop a culture where change is embraced and new and existing technologies and innovations are viewed positively and adapted to suit market, where appropriate. 
• Create a vision and a culture for the team that embraces the development and adoption of commercial and technological knowledge and potential ensuing change, the motivation to share this knowledge with others to support their development (commercial or personal), and the confidence to constructively challenge processes and ways of working that are no longer fit for purpose. 
• Accountable for generating and driving all areas of performance of Business Banking within the region including the delivery of great client outcomes and growth of P&L (including Income, Debt and Deposit growth).
• Actively grow market share within the industry through the identification and development of quality new business. Develop and implement an industry strategy alongside Corporate and Investment Bank colleagues to drive continued growth and deeper immersion in the market.
• Constructively and positively challenge the status quo and, demonstrating broad, dynamic leadership and collaboration across the organisation, develop an integrated industry proposition to drive forward the Business Banking strategic agenda.
• Oversee excellent control management through effective adherence to the Performance Framework and that business planning is integral to the approach of managing portfolio performance.
• Work in partnership with Credit Risk to oversee an effective risk and reward balance avoiding unnecessary impairment which could negatively impact customer outcomes and the organisation’s reputation. Proactively manage all risk aspects including conduct and credit risk, ensuring the team is appropriately educated to understand and fully comply with the standards.

Stakeholder Management and Leadership

• Develop a strong and effective internal network across all Barclays portfolios (UK, Savings, Investment and Wealth Management, Corporate and International) as well as developing an influential external commercial network along with current commercial and technological knowledge to develop innovative, integrated and collaborative business strategies and plans across all channels and segments that support current customer needs as well as planning for future opportunities and strategies.  Strong leadership skills and the ability to communicate to a complex and varied team will be critical to ensure success within the role.
• Nurture and enhance senior external relationships in your industry to drive progression for their businesses through providing innovative and commercial market and technological insights, by mobilising internal and/or external networks to provide specialist knowledge and support as appropriate.  Work closely with Key Business Influencers in order to develop further effective micro-markets teams in the local communities thereby attaining greater customer outcomes. Role-model excellence in interactions with customers and colleagues alike meeting and exceeding their current needs, championing their growth, and inspiring them for their future development.
• Decision-making and Problem Solving
• Competently assess and interpret complex trends across the Business Banking customer base to enable insightful proposition build and aligned implementation. Understand the business, its drivers and sources of value and continually reprioritise to ensure the right focus and resource is aligned to value creation. Thoughtfully consider the short- and long-term impact of commercial decisions across a range a stakeholders and look both internally and externally for different perspectives to shape and drive innovation.