Specialist - CSS Implementation

Under general direction the Oracle Customer Care and Billing (CC&B) system System Specialist, the position is responsible for managing user provisioning for CCB Oracle Utilities, ensuring timely and accurate access for all users. The role includes assisting with SOX and internal audits, developing no-code/low-code applications using Power Automate, and understanding system integrations. Additionally, the position involves drawing workflow diagrams and coordinating with cross-functional teams to ensure seamless operations and effective communication. Core Responsibilities

• Responsibilities include managing day to day user provisioning for CCB Oracle Utilities, ensuring timely and accurate access for all users.
• Provision users to CCB access, maintaining security and compliance standards.
• Coordinate with business users and project personnel regarding the needs for product enhancement management for the New CSS.
• Assist with SOX Audits and Internal Audits, providing necessary documentation and support.
• Work with System Specialist in understanding current user provisioning landscape and system integrations
• Responsible for performing testing activities for new system changes and enhancements related to the user provisioning workflow
• Maintain an up-to-date knowledge of technology solutions and approaches related to user provisioning module in CCB and associated applications.
• Draw and maintain workflow diagrams to visualize processes and identify areas for improvement.
• Develop no-code and low-code applications using Power Automate to streamline processes and improve efficiency.
• Responsible for the implementation and production verification of all system changes and enhancements.
• Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensures that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
• Committed to the Way We Work Principles and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Dedicated to enhancing the Customer Experience, both within the Company and externally, and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders..
• Performs other related tasks and assignments as required.

Required Education/Experience

• Bachelor's Degree 2 years or related work experience or
• Associate's Degree 4 years of related work experience or
• High School Diploma/GED 5 years of related work experience

Relevant Work Experience

• Related work experience must include experience in at least one of the following functional areas: Customer Accounting, Customer Operations, Support Operations, Customer Meter Operations, Regulatory/Compliance, Engineering, Information Technology or a related organization. Required
• Must have excellent oral and written communication skills to effectively interact with all levels of the organization. Required
• Computer literacy with proficiency in Windows environments and Microsoft Office (Word, Excel, Access, Visio and PowerPoint). Required
• Must demonstrate an ability to understand database concepts as well as technical system attributes and architecture. Required
• Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines. Required
• Experience with User Provisioning and Audit Controls. Required
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling). Required
• Solid experience with SQL for querying, transforming, and analyzing data. Required
• Experience building Power BI dashboards and reports, including DAX measures and data visualization best practices. Required
• Experience with Power Automate (Flow) for workflow automation, data integration, and process optimization Preferred
• Exposure to IAM platforms (e.g., SailPoint, Active Directory) and/or Oracle applications. Preferred

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be willing to travel as needed.
• Must be willing to provide off hours support.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.