Customer Success Executive - Oracle Health

Oracle Health is developing patient-and provider-centric solutions rapidly and securely. We use the value of Oracle Cloud Infrastructure (OCI) to our customers as we work across patient, provider, payor, public, population health and life science industries. At OH (Oracle Health), you will work with authorities across industries and have access to the latest technology. We apply artificial intelligence, machine learning, large language models, learning networks, and other data intelligence and analytics in an applied way, embedded into our solutions.

As a global leader we’re looking for a Customer Sucess Executive to join our team. The Oracle Health Customer Success Executive (CSE) is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth.

What you will do

The CSE oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSE seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization. 

The CSE develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.

What we will offer you

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Required Experience

• Bachelors degree in related field, or equivilant relevant work experience
• 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Customer Relationship Management and/or other customer facing HCIT solution work.
• Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.
• 8+ years experience consulting, influencing and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs.

Preferred Experience

• Prior experience with Oracle Health products and service offerings 

Expectations

• Ability to travel to customer sites up to 20% of time based on business needs.
• Strong project management skills including ability to create, maintain and execute on a detailed account management plan including budget, structure, schedule, needs, metrics and outcomes.
• Accomplished communication and interpersonal skills including ability to articulate complex information in a way that others can easily understand in both verbal and written form.
• Ability to influence, persuade and negotiate to achieve effective and mutually beneficial outcomes.
• Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement and achieve positive outcomes as indicated by agreed upon metrics and KPIs.

Career Level - IC5

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.