Student Worker - Student Services

Job Title: Student Worker - Student Services

Job Classification: Administrative and Office Services, Student

Department: Louise Herrington School of Nursing

Hiring Manager: Lauren Noble

Contact: lauren_noble@baylor.edu

Work Schedule: One 8 hour shift each week with optionality for more hours during breaks (Christmas, summer, etc.)

Desired Length of Employment: Position would continue until graduation date of student

Pay Rate: $10/hr

Job Description:

• Student Worker Position – Student Services
• Location: Baylor University Student Services Office

Position Summary: This role provides administrative and operational support to the Student Services department, focusing on delivering a positive experience for visitors and supporting staff. This role includes desk duties, campus tours, event support, and general administrative tasks. Ideal candidates will have strong organizational skills, a proactive attitude, and the ability to maintain a professional demeanor while representing Baylor.

Responsibilities:
•    Front Desk Management: Maintain a clean, organized desk area; be at the desk during shifts except for lunch breaks, bathroom breaks, giving tours, or assisting staff with projects.
•    Visitor Assistance: Welcome visitors, answer questions, give campus tours, and help students with inquiries.
•    Communication: Answer phone calls, respond to general email inquiries, transfer calls as needed, and utilize Teams for communications.
•    Support Staff: Offer assistance to Student Services staff at the beginning of each shift; perform administrative tasks and event preparation.
•    Events: Assist with alumni reunions, pinning ceremonies, Preview Day, and similar events.
•    Clock In/Out: Sign in on the computer and manage timecards accurately; follow lunch break policies (1-hour lunch for full shifts, none for half-day shifts).
•    Locker Assignment: Support students with locker assignments, including documentation and lock handling.

Requirements:
•    Attire: Baylor University t-shirt and jeans with close-toed, work-appropriate shoes. Only Baylor outerwear or neutral attire without logos allowed. No sweatpants, pajamas, or unapproved footwear.
•    Professional Conduct: Maintain a positive and respectful work environment, adhere to proper hygiene, and prioritize work tasks. 
•    Work Ethic: Commit to scheduled shifts. This is a work-first role; studying is allowed if time permits.

Preferred Qualifications:
•    Familiarity with Baylor’s campus and student culture.
•    Strong communication skills and a customer-service-oriented mindset.
•    Experience with Microsoft Teams and basic email and phone operations is helpful, though training will be provided.
Compensation: This position offers an hourly wage and opportunities to participate in Student Services events for additional paid hours.
 

• Employer: Baylor University
• Work Location: Louise Herrington School of Nursing
• Work Address: 333 N Washington Ave, Dallas, TX 75246