Community Housing Officer

Babergh and Mid Suffolk District Councils

Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX

Salary: £37,280 - £44,075 per annum (pro rata for part time)

Hours: Full Time, 37 hours per week

Contract: Permanent

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

This advert is open to Babergh and Mid Suffolk District Councils employees only. 

Join Our Team

• We are looking for a Community Housing Officer to join our Housing Management team.
• The successful person will share our values and be committed and motivated to make a difference for our resident, clients, and communities.

About The Role

Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders.

The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.

Key Responsibilities

• Manage new lets, tenancy agreements and conduct home visits.
• Welcome new tenants and provide necessary information and support.
• Ensure communal spaces are safe, clean and action hazards identified.
• Maintain compliance with housing regulations and standards.
• Support tenants with housing issues and provide advice on housing options.
• Investigate anti-social behaviour and resolve disputes.
• Drive up tenant satisfaction by actively listening to concerns and providing timely solutions.
• Serve as an ambassador for the organisation, promoting our values.
• Collaborate with partner agencies to problem solve, sustain tenancies and create communities.

About You

• To hold, working towards, or are committed to completing the CIH Level 3 qualification in Housing Management.
• Passion to deliver quality customer and housing service.
• Enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction.
• Knowledge of housing management, anti-social behaviour, health and safety for residents and working within local communities.
• Ambition to succeed and be proud to represent the Councils.
• Thrive on performance and exceeding personal targets and objectives.
• Flexible to meet service demands and competent with using ICT.
• Work collaboratively with colleagues to problem solve.
• Full driving licence and access to a car is essential to be able to conduct home visits.

About Us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Great opportunities for learning and development.
• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Suffolk Green Travel Plan (discounted travel to work).
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
 

For More Information

For an informal discussion or to learn more about hybrid working for this role, please contact Lou Bird by either calling 01449 724968 or emailing Louise.Bird@baberghmidsuffolk.gov.uk or contact Aimi Myhill by either calling 01449 724579 or emailing Aimi.Myhill@baberghmidsuffolk.gov.uk 

Please read the Community Housing Officer JD and PS before applying for this job opportunity.

Closing date: 5.00pm, Thursday 02 October 2025.

How To Apply

Please Ensure Your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.