Analyst - Cybersecurity Operations (SOC)

Job Description

Analyst - Cybersecurity Operations (SOC) 

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry. 

Sysco employs over 75,000 associates, operates 337 smart distribution facilities worldwide, and has over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 (ended June 29, 2025), the company generated sales exceeding $81.4 billion. 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations, enabling sourcing, merchandising, storage, order placement, warehouse operations, delivery logistics, and even enhancing the in-restaurant dining experience of Sysco’s global customers. 

The Opportunity

This position is part of Sysco’s Cyber Threat Management and Operations team and plays a crucial role in monitoring, detecting, and responding to security incidents. This entry-level role is ideal for candidates passionate about cybersecurity and eager to gain hands-on experience defending enterprise networks in a 24x7 global SOC environment. 

Responsibilities:

• Monitoring security alerts generated by SIEM, EDR, firewall, and email security systems 
• Performing initial triaging to validate, categorize, and prioritize alerts 
• Investigating phishing emails, malware alerts, and user-reported incidents 
• Escalating complex incidents to Tier 2/3 analysts with proper documentation 
• Using enrichment tools like VirusTotal, AbuseIPDB, Shodan, and Whois to support investigations 
• Correlating Indicators of Compromise (IOCs) using threat intelligence feeds 
• Creating, updating, and managing tickets in ServiceNow or similar case management platforms 
• Documenting analyst actions and maintaining accurate incident records for audits and lessons learned 
• Collaborating with SOC peers, IT, and network teams for efficient resolution 
• Following SOC playbooks, escalation paths, and SLA timelines 
• Participating in shift handovers and analyst retrospectives 

Requirements:

• A Bachelor's Degree in Cybersecurity, Computer Science, Networking, or related field (final-year undergraduates with strong skills may apply) 
• 6 -12 months of experience in a SOC, IT Helpdesk, Network Support, or Technical Support role preferred 
• CEH, CND, CompTIA Security+, CySA+, or SC-200 (advantageous but not mandatory) 
• Basic knowledge of TCP/IP, DNS, Windows/Linux OS, email protocols, SIEM tools, endpoint security, and phishing detection tools 
• Clear communication skills (verbal/written), a proactive attitude, teamwork, and excellent documentation habits 
• Work Mode: 9-hour rotational shifts (including weekends/holidays) as part of a 24x7 SOC 
• Strong analytical thinking and the ability to process large amounts of information 
• Attention to detail and accuracy in documenting work 
• Recognition and rewards programs 
• Agile Benefits – special allowances for Health, Wellness & Academic purposes 
• Comprehensive health & life insurance cover (extendable to parents and in-laws) 
• Overseas travel opportunities and client environment exposure 

Benefits

• Us Dollar-Linked Compensation

• Performance-Based Annual Bonus

• Paid Birthday Leave

• Team Engagement Allowance

• Hybrid Work Arrangement

Sysco LABS is an Equal Opportunity Employer.