Global Real Estate, Head of Operational Technology, Executive Director

Join our Global Real Estate team as the Head of Operational Technology for the JPMorganChase Global Headquarters at 270 Park Avenue. 

As an Executive Director, Head of Operational Technology at 270 Park, within the Global Real Estate (GRE) team, you will be responsible for overseeing all building systems and technology that support building operations, employee and client comfort and operational efficiency at the JPMorgan Chase Global Headquarters and future Midtown Campus. This role manages the integration, maintenance, and optimization of systems such as building management systems (BMS), HVAC, interior lighting, exterior lighting, shade controls, fire & life safety, elevator, audio & visual, and other smart building technologies. The position ensures seamless operation, rapid issue resolution, and continuous improvement of technical applications, working closely with facilities management, building engineering, and technology.

Job Responsibilities:

• Manage the operation, maintenance, and upgrades of all building systems, including BMS, HVAC, interior lighting, exterior lighting, shade controls, fire & life safety, elevator, audio & visual, and other smart building technologies.
• Oversee the integration and optimization of new technologies to enhance building performance and occupant comfort.
• Select, negotiate, and manage relationships with vendors and service providers for technical systems, ensuring quality and timely service.
• Respond promptly to requests and issues related to building systems, providing guidance and training on technology use.
• Develop and implement preventive maintenance programs for all technical systems, and lead troubleshooting efforts for system failures.
• Ensure compliance with relevant codes, standards, and regulations for all technical services.
• Maintain accurate records of system maintenance, upgrades, incidents, and vendor activities.
• Collaborate with property management, engineering, and other departments to coordinate technical services and support building operations.
• Communicate system updates, outages, and improvements to tenants and stakeholders.

Required Qualifications, Capabilities, And Skills:

• Bachelor’s degree in Engineering, Technology, Facilities Management, or related field
• 10+ years of experience managing building systems and technology in commercial real estate or large facilities.
• Strong technical knowledge of HVAC, lighting, shade controls, access control, and smart building technologies.
• Experience integrating and optimizing building systems for energy efficiency and occupant comfort.
• Proven ability to manage vendor relationships and oversee service contracts.
• Excellent troubleshooting, organizational, and project management skills.
• Strong communication and interpersonal abilities for stakeholder engagement.
• Proficiency with building management systems (BMS), lighting control platforms, and related technologies.
• Knowledge of relevant codes, standards, and best practices in building operations and technical services.

Preferred Qualifications, Capabilities, And Skills:

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Strategic thinker with a track record of driving innovation and delivering results in a fast-paced environment
• Advanced degree or professional certification preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans