HRO (TA&WA) - Manager

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Talent Acquisition & Workforce Data Administration
This role will be responsible for leading the delivery of recruitment and workforce data administration coordination for profile sourcing, first level screening, onboarding, employee data administration processes. This role involves managing multi-tiered teams, engaging with regional TA and other HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.
Responsibilities
Responsibilities
1.    Talent Acquisition
o    Proven experience in talent acquisition or a related role.
o    Strong understanding of global recruitment.
o    Strong knowledge of recruitment best practices, sourcing techniques, onboarding processes, and compliance requirements.
o    Proficient with ATS (preferably Oracle Taleo)

2.    Onboarding & Employee Experience:
o    Ensure smooth execution of pre-joining activities: document collection, Pre employment check/background verification initiation and tracking, onboarding system readiness, and Day 1 planning.
o    Maintain compliance with documentation checklists, background verification or pre-employment check protocols, and data privacy standards (e.g., GDPR, EEO).
o    Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
o    Supervise exception handling (e.g., delayed background verifications/pre-employment checks, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.
3.    Workforce Data Operations:
o    Ensure end-to-end accuracy in employee master data transactions (hires, exits, transfers, promotions, etc.) across global HRIS platform (Oracle).
o    Maintain documentation and quality controls to ensure data compliance, audit readiness, and operational efficiency.
o    Deep domain experience in payroll operations and service delivery.
o    Manage ticket resolution via ServiceNow or similar tools; ensure SLAs and turnaround times are met.
o    Drive consistency and compliance across all employee master data activities.
4.    Team Leadership:
o    Lead and coach a team of recruiters and HR data analysts; assign work effectively and ensure optimal workload balancing.
o    Foster a culture of precision, accountability, and learning.
o    Support team with complex cases and communication/collaboration with retained teams.
o    Support team with transaction processing and query management during high volumes
o    Support workforce planning including BCP, capability development, and retention strategies.
o    Address and solve any performance/ process issue across the area of responsibility.
5.    Stakeholder Management:
o    Build strong relationships with internal stakeholders, including HR, operations, and business leadership, to align recruitment priorities.
o    Manage vendor partnerships, as necessary.
o    Handle escalations and resolve issues related to recruitment, onboarding and workforce data administration processes efficiently.
o    Act as the liaison between business teams, HR, and IT for all data administration matters.
6.    Reporting & Process Excellence
o    Support weekly and/or monthly reporting on key sourcing, screening and onboarding metrics like sourcing performance, onboarding experience in addition to workforce data management metrics like volume, accuracy etc.
o    Deliver periodic reports and insights for workforce data administration tasks to both internal leadership and the client.
o    Conduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.
o    Lead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.
o    Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).
o    Standardize process documentation and ensure knowledge retention and up-to-date SOPs.
7.    Process Improvement:
o    Identify and implement improvements through automation, digital tools, and simplification initiatives.
o    Participate in UAT, change assessments, and documentation updates during system changes or upgrades.
8.     Compliance & Risk Governance:
o    Ensure strict adherence to data privacy, GDPR, and labour law compliance across workforce data activities.
o    Implement internal controls to detect, prevent, and resolve data-related risks.
o    Lead audits, internal reviews, and remediation actions as needed.
o    Drive regular governance with retained HR leaders and core HR teams.
Qualifications we seek in you!
Minimum Qualifications
•    MBA in HR, or equivalent.
•    Proven experience in talent acquisition and workforce data administration or a related role, with a strong background of >10 years in leadership, managing a team of >15 people.
•    Strong understanding of global recruitment, onboarding, workforce data administration process (end-to-end employee lifecycle) workflows, payroll operations and service delivery.
•    Strong knowledge of recruitment best practices, sourcing techniques, onboarding processes, and compliance requirements.
•    Ensure end-to-end accuracy in employee master data transactions (hires, exits, transfers, promotions, etc.) across global HRIS platforms, preferable Oracle.
•    Drive consistency and compliance across all employee master data activities.
•    Maintain documentation and quality controls to ensure data compliance, audit readiness, and operational efficiency.
•    Proficient with ATS (Oracle Taleo mandatory), HRIS (Oracle mandatory), recruitment analytics, and talent acquisition technologies.
•    Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.
•    Advanced MS Excel and PowerPoint skills; working knowledge of dashboard tools (Power BI, Tableau) is an advantage.
•    Excellent verbal and written communication skills must have.
•    Willingness to work 5 days from office in client specific shift.

• Preferred Qualifications/ Skills
• •    Proven track record in managing large-scale hiring projects.
• •    Certifications in leadership, data management, or project management.
• •    Experience supporting multinational clients or global workforce environments.
• •    Certifications in leadership or advanced recruitment and onboarding practices.
• •    Strategic thinking and problem-solving capabilities.
• •    Exceptional leadership and stakeholder engagement skills.
• •    Strong proficiency in analytics and reporting tools.
• Why join Genpact? 
• •    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• •    Make an impact – Drive change for global enterprises and solve business challenges that matter 
• •    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.