HRO(TA&WA)- SM

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Talent Acquisition & Workforce Data Administration
This role requires overseeing high-volume, time-zone-sensitive hiring operations with special focus on sourcing and screening across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce. Additionally, this role is pivotal in driving strategy, governance, and operational excellence for a multi-country HR data function supporting our global client. This is a highly visible leadership role requiring strong stakeholder engagement, transformation focus, and experience in scaling workforce data operations.
Responsibilities
1.    Strategic Talent Acquisition Leadership:
o    Develop and execute effective recruitment strategies with special focus on sourcing and screening to meet hiring goals across multiple departments and geographies.
o    Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles.
o    Drive employer branding initiatives by tracking the success to attract top talent in the competitive market.
o    Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Oracle Taleo, Workday, SuccessFactors, Avature, etc).
o    Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.
o    Demonstrate hands-on proficiency in Oracle Taleo.
o    Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
o    Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
o    Handle exceptions and escalations
2.    Strategic Data Governance:
o    Define and enforce global data policies, process standards, and compliance protocols across all employee lifecycle processes.
o    Partner with the client to build a sustainable, audit-ready, and scalable HR data governance framework.
o    Act as an SME for HRIS configurations, reporting, and analytics.
3.    Team Management
o    Lead a cross-functional delivery team, including recruitment coordinators, sourcing analysts, and reporting specialists.
o    Manage, coach, and develop a team of analysts and team leads responsible for HR data transactions and administration.
o    Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
o    Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o    Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
o    Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
o    Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions
4.    Stakeholder Management:
o    Act as the escalation point of contact between the Genpact support team and recruitment leads, hiring managers, HRBPs and other teams within HR in client retained org.
o    Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.
o    Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.
o    Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.
o    Define and enforce global data policies, process standards, and compliance protocols across all employee lifecycle processes.
o    Partner with the client to build a sustainable, audit-ready, and scalable HR data governance framework.
o    Act as an SME for HRIS configurations, reporting, and analytics.
5.    Reporting & Process Excellence
o    Oversee process frameworks ensuring efficiency, compliance, and scalability.
o    Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices.
o    Implement cutting-edge recruitment technologies and tools to enhance candidate sourcing and experience.
o    Monitor and analyse key metrics to identify trends and drive actionable improvements.
o    Act as an SME for HRIS configurations, reporting, and analytics.
6.    Risk, Compliance & Audit Readiness
o    Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across processes in scope.
o    Lead periodic internal reviews, documentation audits, and risk assessments for in scope processes.
o    Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed background verifications or pre-employment checks, data access, offer issuance, HRIS data quality).
o    Strategic Data Governance.
o    Define and enforce global data policies, process standards, and compliance protocols across all employee lifecycle processes.
o    Partner with the client to build a sustainable, audit-ready, and scalable HR data governance framework.
Qualifications we seek in you!
Minimum Qualifications
•    MBA in HR, or equivalent.
•    Proven experience in talent acquisition and workforce data administration or a related role, with a strong background of >10 years in leadership, managing a team of >15 people.
•    Proven ability to manage teams and large volumes of data transactions and bulk hiring.
•    Strong process orientation and knowledge of compliance/audit frameworks.
•    Strong understanding of global recruitment, onboarding, workforce data administration process (end-to-end employee lifecycle) workflows, payroll operations and service delivery.
•    Expertise in talent acquisition strategy, workforce planning, employer branding, and recruitment technology.
•    Proficient with ATS (Oracle Taleo), recruitment analytics, and talent acquisition technologies.
•    HCM tool experience – Oracle is mandatory.
•    Experience in ticketing tool like Service Now, Zendesk, etc is preferrable.
•    Excellent verbal and written communication skills, mandatory.
•    Drive consistency and compliance across processes.
•    Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
•    Proven track record in managing large-scale hiring projects.
•    Certifications in leadership or advanced recruitment practices.
•    Certifications in data management, or project management.
•    Prior experience managing international clients or matrixed teams supporting global workforce data management, global hiring and onboarding preferred.
•    Strategic thinking and problem-solving capabilities.
•    Exceptional leadership and stakeholder engagement skills.
•    Strategic thinker with strong analytical and reporting abilities.
•    Effective communicator with strong stakeholder engagement skills.
•    Flexibility to work across global teams and time zones.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.