MT-OTC

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Management Trainee, Invoice to Cash 

Job Summary:

The Invoice to Cash Specialist will be responsible for executing and optimizing end-to-end I2C processes including credit management, billing, collections, cash application, and dispute resolution. This role ensures timely and accurate processing of customer transactions, supports revenue assurance, and collaborates with cross-functional teams to resolve issues and improve process efficiency. 

Key Responsibilities:

1. Credit Management

• Review new account forms and supporting documents. 
• Coordinate with third-party agencies, insurers, and legal for account closures. 
• Manage governance for annual account preparation. 
• Handle bank guarantees, letters of credit, and bills of exchange. 
• Communicate final credit scores and obtain DOA approvals. 
• Set up and update customer credit conditions. 
• Monitor overdue accounts and recommend credit term changes. 
• Block/unblock customer accounts and monitor credit holds. 
• Design and review credit policies. 
• Track and report credit management metrics. 

2. Billing (Invoicing)

• Create and dispatch manual invoices, debit/credit notes. 
• Seek approvals for credit notes and corrections. 
• Monitor automated billing systems and resolve exceptions. 
• Liaise with collections, sales, and order entry teams for error resolution. 
• Design and review billing policies. 
• Track billing performance metrics. 

3. Collections

• Generate and dispatch account statements and collection notices. 
• Prioritize collections based on risk and aging. 
• Initiate refund and direct debit requests. 
• Coordinate with factoring agencies and legal teams. 
• Research and resolve aged debts. 
• Forecast cash using AR aging and tools (e.g., SAP High Radius). 
• Maintain collections history and track payment promises. 
• Engage stakeholders and sales for resolution. 
• Propose write-offs and manage strategic customer payments. 
• Review collections efficiency metrics. 
• Coordinate with banks and internal teams for cash inflow. 
• Report and monitor daily cash inflows. 
• Deposit and scan cheques and documents. 
• Post and allocate payments, perform reconciliations. 
• Handle write-offs and manual postings. 
• Conduct quality checks and report metrics. 
• 5. Deductions and Disputes 

4. Cash Application

• Identify and request backup documentation. 
• Research and code deductions. 
• Coordinate credit generation and match-offs. 
• Request repayments for invalid deductions. 
• Approve write-offs and exceptions. 
• Collaborate with collections and customers for resolution. 
• Apply repayment credits to deductions. 

Qualifications we seek in you! 

Minimum Qualifications

• Bachelor’s degree in finance, Accounting, or related field. 
• Relevant of experience in Order to Cash or similar finance operations. 
• Strong understanding of ERP systems (SAP, Oracle). 
• Experience in shared services or BPO environments preferred. 
• Excellent analytical, communication, and stakeholder management skills. 
• Excellent verbal and written communication skills. 
• Quick learner and self-starter, capable of working independently or collaboratively.  
• Detail oriented and the ability to maintain a high level of accuracy. 

Preferred Qualifications/ Skills

• Demonstrated ability to analyse information, think critically, and solve problems. 

Why Join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.