OAG - Crime Victim Services | Victim Support Specialist I | 26-0026

GENERAL DESCRIPTION
The Crime Victims Services Division of the Office of the Attorney General (OAG) is seeking a Victim Support Specialist whose work will involve support work related to the Crime Victims’ Compensation Program utilizing the crime victim claims management system; researching, preparing, and processing program-related documents and information; and responding to requests from program stakeholders.

OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Essential Position Functions

• Utilizes crime victim claims management system to create, maintain, verify, and update files; generate correspondence; and perform claim-related research.
• Responds to inquiries from medical providers, victims, claimants, and advocates regarding the following: applications, claims, payments, status of bills, document verifications, and benefits information. 
• Delivers professional phone support by managing incoming calls with excellent communication and problem-solving skills.
• Disseminates general program information to crime victims, medical providers, and other stakeholders
• Receives, sorts, and routes program-related correspondence; and prepares correspondence for scanning.
• Gathers, analyzes, and cross references documentation related to providers, victims, and claimants.
• Performs preparation, research, and verification work on all program-related correspondence and records, including  contacting  appropriate law enforcement and medical personnel for necessary and sensitive claims-related documents.
• Performs financial adequacy checks to establish collateral sources of funding and applies all collateral sources to eligible reimbursement amount.
• Reviews medical documents to ensure they are complete, accurate, and meet the requirements of both internal policies as well as state and federal statutes.
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Minimum Qualifications

• Education: Graduation from high school or equivalent is generally preferred.
• Experience: Two years of full-time experience working in the following (or closely related) fields: claims processing, criminal justice, customer service experience, social services; or interacting with persons in emotional stress or crisis; may substitute sixty hours from an accredited college or university
• Knowledge of office practices and administrative procedures, and knowledge of legal practices and terminology related to the Crime Victims’ Compensation Program.
• Knowledge of the Crime Victim’s Compensation Program and associated policies, procedures, rules, and laws.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Skill in basic computer skills including file management (saving, organizing) and email handling (sending, receiving, attaching/compiling documents)
• Skill in maintaining and organizing office records, both digital and physical, ensuring confidentiality and quick retrieval for staff as needed.
• Skill in the use of standard office equipment and in the use of a computer and applicable software.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to work closely with cross-functional teams, showing the ability to collaborate and communicate effectively in fast-paced environments.
• Ability to provide guidance to other support staff.
• Ability to provide professional customer service and to communicate effectively.
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5% 

Preferred Qualifications

• Experience: One year of full-time experience working in the following (or closely related) fields: clerical administrative support, healthcare administrative support, social service work, or legal administrative support
• Experience in a criminal justice, crime victims or social service agency.
• Knowledge of the issues pertaining to victimization and the victim service delivery system in Texas.
• Skill in Microsoft Office 
• Other Language: Ability to proficiently read, write, and speak Spanish.

To Apply

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at  

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER