Patient Access Supervisor

Patient Access Supervisor will be responsible for successfully supervising the organizational and administrative operations of Payor clearance department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team. Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in the managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement.  In addition, will float between the different locations within Patient Access (SZ Campus and Off-site Ancillary locations) as needed.

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency in the team’s operations

• Implements the department’s goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve
• Collaborates with management team on significant operational issues/barriers.
• Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
• Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely .
• Register, schedule and process patients through the system while ensuring optimal patient flow
• Collaborates with manager to ensure efficiency of department processes including reconciliation of daily visits, charge tickets and cash drawer balancing.
• Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality and first pass denials
• Works with manager to ensure department is meeting budgetary goals
• Works with manger to provide monthly reports and identify outcomes and opportunity for improvements

• Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results.
• Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals
• Participates in performance improvement initiatives as identified by management team
• Works with staff to ensure accurate and timely registration, insurance verification and copay collection.
• Work with manager to update training material and initiatives as needed

• Supervises, trains and mentors staff
• Conducts performance evaluation and manages staff performance goals
• Performs disciplinary
• Establishes work schedules for staff, and works with manager to address recruitment and retention objectives
• Provide ongoing feedback with staff to include rounding, monthly staff meetings and daily huddles

• Monitor daily error and rejection reports and address them accordingly
• Performs administrative tasks such as payroll, time records
• Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement
• Monitor supplies and ensure they are kept at par level
• Other duties as assigned