Managing Director – e-Money Licensed Entity

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

As Managing Director of IMAGOR SA, you'll be the pivotal link, forging strong, trusting relationships with the National Bank of Belgium (NBB), Pluxee countries, Pluxee Global Payment and Group Treasury Competence Centers. Your mission is to provide forward-thinking advisory—guiding everything from regulatory anticipation and optimal program set-up to thorough audits and comprehensive internal documentation. Ultimately, you will safeguard the full compliance of our EU operations with all relevant regulations and scheme requirements, enabling Pluxee's continued success.

Key Responsibilities

• Lead a High-Performing Team: Build, guide, and empower a high-performing, multidisciplinary team (Compliance/AML, Internal Control, Legal, Analytics & Reporting, Admin Finance/HR, IT/Security). Foster a culture of accountability, transparency, and regulatory excellence.

Cultivate Strategic Relationships: Build and nurture trusted relationships with Pluxee countries, Global Payment and Global Treasury Competence Centers, ensuring their complete satisfaction with IMAGOR's services.
 

• Deliver Proactive Advisory: Provide timely and forward-thinking advice, encompassing risk strategy and appetite, anticipation of regulatory changes, optimal program setup, e-money versus exemption qualifications, regulatory approvals, Apple & Google Pay programs, and processor integrations. 
• Ensure Robust Compliance & Governance:
• Manage Payment Scheme Relationships: Hold and manage Visa & Mastercard principal memberships for the Pluxee Group across Europe. 
• Optimize Performance & Cost Efficiency:
• Champion Internal Documentation & Training: Develop and maintain user-friendly, up-to-date internal documentation and deliver effective training (e.g., policies like AML-CFT, PSD2, frameworks, Terms & Conditions).
• Maintain an open and transparent dialogue with the National Bank of Belgium (NBB) as the "Effective Manager" of IMAGOR SA, upholding a strong Fit-and-Proper status.
• Guarantee full adherence to regulatory and scheme requirements across Europe
• Oversee critical operations including AML-CFT, transaction monitoring, fraud management, ICT security (PCI-DSS, NIS2/DORA), and business continuity.
• Ensure continuous compliance with PSD2, EMD2, AML-CFT, DORA, GDPR, and card-scheme rules throughout EU operations, proactively anticipating upcoming changes.
• Drive internal, external, and regulator audits with a "zero findings" ambition, reflecting a commitment to excellence and a strong regulatory relationship.
• Ensure strict adherence to regulatory reporting (AML/CFT, DORA, PSD2, etc.) and lead all Board reporting, ICAAP/ICARA, policy framework development, and internal control system enhancements to ensure robust governance and oversight.
• Oversee capital adequacy and safeguarding of funds. 
• Optimize Costs Recharging mechanisms and Service Level Agreements (SLAs) and reduce cost-to-serve while maintaining an internal Net Promoter Score (NPS) of ≥70 across Pluxee entities and leadership.
• Actively participate in vendor selection and contract negotiations (processors, card bureaus, IT security) to ensure optimal service delivery and cost control. 

Key Roles & Team

• Compliance / AML-CFT Manager
• Internal Control Manager
• Legal Counsel (dotted-line)
• Analysts / Reporting
• Admin Finance & HR
• IT / Security

Main Counterparts

• Board of Directors – IMAGOR SA
• Chief Product & Payments Officer (Pluxee Group) – TBD
• Country Managing Directors & Finance Directors
• Pluxee Group Payment Competence Center (PCC)
• Pluxee Group Treasury, Risk & Internal Audit
• National Bank of Belgium, FSMA, Visa, Mastercard, issuing processors, external auditors

Key Success Factors

• Earn and maintain regulator trust (NBB, EU authorities).
• Lead and inspire a high-performing, multidisciplinary team.
• Deliver pragmatic, forward-looking compliance and risk advisory.
• Achieve flawless audits and timely reporting.
• Balance compliance with business needs, ensuring stakeholder satisfaction.
• Drive efficiency through smart vendor and cost management.

Education: Master’s in Finance, Economics, Law or Engineering. Post-grad in Compliance, Risk or Payments desirable.

Experience: 12+ years in payments / e-money / cards, including:

• 5+ years as a senior manager accepted by an EU regulator. Demonstrated leadership of Visa/Mastercard issuing programmes and BIN sponsorship.
• Proven track record in building and maintaining trustful relationships with regulatory bodies (e.g., NBB) and internal country/business stakeholders, ensuring their satisfaction.
• Extensive experience in ensuring full compliance with EU financial regulations (e.g., PSD2, EMD2, AML-CFT, DORA) and card scheme requirements.
• Demonstrated ability to optimize Service Level Agreements (SLAs) and manage costs effectively within a regulated financial services environment.
• Experience in providing high-quality, business-oriented, and timely advisory services, ensuring value for money. 

Fit & Proper: Proven integrity, sound judgment, professional competence, financial soundness; clean criminal & insolvency record; willing to undergo ongoing screening.
 

Technical Skills: Deep knowledge of PSD2, EMD2, AMLD 6, DORA, SEPA, ISO 20022, PCI-DSS, cloud/SaaS controls. Strong analytical & risk management abilities.
 

Leadership & Soft Skills: Strong business-orientation, strategic thinker, inclusive leader, excellent stakeholder management, high resilience, and adaptability. Demonstrated ability to foster trustful relationships, provide quality advisory, and drive satisfaction with diverse internal and external stakeholders.
 

Languages: Fluent in English and either French or Dutch; additional EU languages an asset.

Your team
You will be reporting to Alexandre Cotarmanac'h

Your location
Job located in Bruxels (BEL)

Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.