Connectivity Coordinator, Homes & Villas by Marriott Bonvoy

Job Summary

The Connectivity Coordinator works with the HVMB Continent leadership team to support the onboarding and management of Home Management Companies (HMCs) onto the Homes & Villas by Marriott Bonvoy (HVMB) platform. To do this, the coordinator works with the Home Management Company (HMC), Connectivity Provider (PMS or Channel Manager) and internal Marriott International / Sapient technology teams to bring listings live, and to troubleshoot connectivity issues with existing HMCs when required. The role will be measured by the number of Home Management Companies / listings connected to the platform and the time it takes to resolve connectivity issues.

This role will report to the Director, International Account Management (HVMB).

Candidate Profile

Education & Experience Required

• Bachelor’s degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 2+ years’ experience in business / partnership development, real estate / home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance 
• Strong project management and organizational skills with a service mindset
• Demonstrated ability to work in a fast-paced environment, managing priorities, with excellent time management skills
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
• Self-starter, take initiatives and works proactively 
• Demonstrated ability to work efficiently and effectively on global teams with teammates and clients in countries across the globe
• Professional demeanor, capable of expressing confident, independent judgment
• Entrepreneurial mindset
• Analytical thinker with strong interpersonal and email communication skills
• Fluency in written and verbal/spoken English is a must

Education & Experience Preferred

• 1 + years of experience in the residential home rental sector 

Key Accountabilities

Technical Onboarding & Connectivity Support

• Serves as a connectivity subject matter expert. Keep HVMB internal knowledge centers up to date with accurate information for each Connectivity Provider (PMS or Channel Manager).
• Responsible for onboarding Home Management Companies, once contracting and Due Diligence has been completed.
• Ensure content, calendar availability, fees, amenities and address meet HVMB requirements and flow through the technical connections seamlessly.
• Perform high level / directional technology troubleshooting, open tickets and seek resolution in a timely manner.
• Resolve connectivity issues and complete connection migrations for Home Management Companies live with HVMB
• Publish units to the HVMB platform.
• Suggest and implement enhancements to systems and processes.
• Perform other duties as appropriate.

This is a one-year fixed-term contract, with the possibility of renewal based on performance and business needs. Please note that the role also involves working in flexible/alternate hours to effectively collaborate with teams in U.S. time zones.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.