Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties & Responsibilities

Workplace Coordination:

• Serve as the point of contact for workplace-related inquiries and requests and assist in planning and executing workplace events to enhance the colleague’s experience.
• Serve as the primary liaison between the business and Worq.
• Monitor Worq’s service delivery and performance.
• Manage any service requests outside Worq’s scope.
• Coordinate security services, which the business has confirmed will be engaged under JLL.
• Front house services including managing access card and CCTV

Event Preparation And Setup:

• Plan and coordinate workplace events such as meetings, workshops, and celebrations, collaborate with teams to understand event requirements, and manage the setup and breakdown of event spaces.

Business Card And Parking Requests:

• Manage requests for business cards and seasonal parking, ensuring timely fulfillment and coordination with relevant departments.

Documentation And Record Keeping:

• Maintain accurate records related to facility management, including contracts, and maintenance logs, ensure documentation is organized and accessible, and prepare vendor service agreements.

Other Tasks

• Site operations management. Assist workplace facility management team with tactical planning for the teams’ goals and objectives.
• Preparing the Daily/Weekly and Monthly reports as directed
• Taking facility rounds, floor inspection and raising Corrigo tickets for the same.
• Follow up and close the Corrigo tickets logged as per SLA, effectively manage ground team to ensure an on time deliverable system.
• Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.
• Communicate to the Assistant Workplace Manager all incidents’ issues and pending problems.
• Identify issues at workplace and initiate immediate rectification actions.
• Involve in Vendor staff Training & Development.
• Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.

Personal Competencies, Attributes & Knowledge

• A proactive can-do approach looking for opportunities to work smarter
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Strong interpersonal skills, engaging and highly collaborative
• Meticulous with strong organizational and time management skills
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook)
• Customer focused mentality with a passion for great service
• Experience with various technologies and computer skills.

Performance Objectives

• Provide Superior Client Service, deliver assigned tasks with the specific time frame or reporting deadline
• Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
• Build relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teams
• Initiative or Process Improvement in Functional Area
• Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.

Location:

On-site –Kuala Lumpur, Malaysia

Jll Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.