Linguist/Software QA Tester I
WorldLink US.com
Office
Plano, United States
Full Time
TITLE: Linguist/Software QA Tester I
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Linguist/Software QA Tester I to join our team.
Role and Responsibilities:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Linguist/Software QA Tester I to join our team.
Role and Responsibilities:
- Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
- Promote engineering on some of the internal platforms.
- Support/drive NMT improvements (Main member that drives Spanish translation).
- Ensure the successful execution of multiple projects simultaneously.
- Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
- Use exceptional problem-solving abilities, debugging, and log analysis skills.
- Evaluate defects/issues based on market impact and product specification (Technical).
- Communicate high priority risk defects/events to middle and upper management.
- Prioritize and manage multiple projects, communicating quickly with key project stakeholders.
- Maintain up-to-date competitive knowledge on voice quality market trends.
- Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
- Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
- Determine course of action for the completion of objectives and tasks with limited instruction.
- Works on problems of limited scope. Follows standard practices and procedures.
- Conduct usability testing across platforms to identify friction points and accessibility issues.
- Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
- Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
- Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
- Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
- Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
- Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
- Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
- Support continuous improvement of UX and AI feature integration through data-driven QA practices.
- Document test cases, user flows, and prompt strategies for internal reference and training.
- Evaluate model output quality across diverse scenarios and edge cases.
- Strong command of language, creativity and logical reasoning.
- Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
- Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
- Goal oriented, possess a sense of urgency and capable of working under pressure and also working independently with limited supervision.
- 0-3 years software development experience required.
- 2 years of experience preferred.
- BS in Computer Science/Engineering or related field is required.
- MS in Computer Science/Engineering or related field is preferred.
- Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts.
- Experience in software QA is desirable.
- Experience in ML/AI systems is desirable.
- Experience in the Mobile/Telecom industry is desirable.
- Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
- In-depth knowledge of product quality management/development and QA life cycles.
- Familiarity with LLMs and prompt engineering tools.
- Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
- In-depth understanding of how technology influences the development of culture and society.
- Self-motivated individual with the ability to thrive in a team-based or independent environment.
- Detail-oriented with strong organization skills.
- Ability to work in a fast-paced environment.
- Limited supervision and the exercise of discretion.
- Ability to speak English fluently and record the audios for improving quality of products.
- Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models.
- English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability (Native US English and Spanish speaking required).
- Passion for learning and upkeep of evolving technologies.
- Excellent communication skills required.
- Ideal candidate should be pro-active and be able to engage with multiple teams in multiple locations.
- Ideal candidate should have a can-do attitude and will need to do whatever it takes to complete the job.
- Ideal candidate will require excellent multi-tasking skills.
- Ideal candidate is one who likes to take responsibility for their tasks and complete and drive their projects to completion.
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
- Medical Plans
- Dental Plans
- Vision Plan
- Life & Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
- 401(k)
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
Linguist/Software QA Tester I
Office
Plano, United States
Full Time
September 25, 2025