Spanish Bilingual Customer Service/Retention Representative

• This is a remote position.
• Role Name: Customer Service/Retention Representative
• Schedule: 35h per week - Mon-Fri 9am-6pm
• Client Timezone: PDT

Join a thriving insurance agency that’s experiencing rapid growth and expansion. This established company works with major insurance providers and is committed to delivering exceptional customer service while building long-term client relationships. The agency values innovation, professional development, and creating opportunities for their team members to grow alongside the business. You’ll be part of a dynamic team that’s making a real difference in helping clients protect what matters most to them.

Step into an exciting dual-role position where you’ll be the vital link between the agency and its valued clients. This dynamic opportunity combines customer service excellence with sales growth, allowing you to help existing clients while discovering new ways to serve their needs better. You’ll spend half your time ensuring clients stay current with their policies and the other half identifying opportunities to expand their coverage. This role offers incredible variety in your daily tasks and the satisfaction of both solving problems and building lasting relationships that drive business success.

• Conduct professional outbound service calls to assist customers with payment processing, document completion, and policy renewal requirements
• Make strategic cross-selling calls to existing clients to help them consolidate all their insurance needs with the agency
• Provide backup phone coverage during peak times, ensuring no client call goes unanswered
• Process customer payments and handle important documentation with accuracy and care
• Gather and organize information to support the sales team’s efforts
• Seamlessly multitask between service and sales activities throughout your shift
• Anticipate customer needs and provide proactive solutions

• Must be fluent in both Spanish and English (bilingual proficiency required)
• Demonstrate a strong sense of urgency and ability to work efficiently in a fast-paced environment
• Possess resilience and thick skin to handle rejection professionally
• Exhibit excellent work ethic and maintain professional demeanor at all times
• Bring an energetic and positive attitude to every interaction
• Excel at multitasking and managing multiple priorities simultaneously
• Show ability to anticipate customer needs and provide exceptional service

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring