Customer Support Agent

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Schedule:

Dubai time zone, to be determined during the interview

Job Description:

This is an exciting hybrid role that combines customer service excellence with sales achievement in the property management sector. You’ll be the first point of contact for potential guests, guiding them through the entire journey from initial inquiry to successful booking, while also providing ongoing support to current residents. This position offers the perfect opportunity to utilize your sales skills in rate negotiations and booking conversions, while building lasting relationships through exceptional guest support. You’ll work with cutting-edge property management technology and collaborate with an international team to ensure seamless 12-hour daily coverage that drives both guest satisfaction and business growth.

Responsibilities:

Manage and respond to inbound leads across multiple high-traffic channels including Airbnb, Booking.com, direct website, and WhatsApp
Conduct sales conversations with potential guests, including strategic rate negotiations and booking closures
Process reservations from initial contact through payment collection and booking confirmation
Provide comprehensive ongoing support to current guests, addressing inquiries, concerns, and requests
Coordinate maintenance issues and resolve guest concerns to ensure exceptional stay experiences
Maintain responsive, professional communication across all platforms and channels
Collaborate seamlessly across shift changes to ensure continuous coverage and guest satisfaction
Utilize property management systems and communication tools to optimize workflow efficiency

Requirements

Minimum 2+ years of proven experience in property management, with preference for short-term rental or hospitality sectors
Strong sales capabilities with demonstrated ability to negotiate rates and close reservations
Excellent customer service and communication skills with multicultural guest populations
Experience with property management systems (Avantio preferred, Guesty or similar platforms acceptable)
Proficiency with modern communication platforms including Slack and WhatsApp
Comfortable navigating Airbnb and Booking.com platforms for guest management
Ability to handle both chat-based communications and occasional phone interactions
Flexibility to work assigned shifts within Dubai timezone
Self-motivated with ability to work independently while maintaining team collaboration
Strong problem-solving skills for handling guest issues and maintenance coordination

Benefits

Independent Contractor Perks:

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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