Executive-Back-End/Voice/ Customer Service-Inbound - English customer service

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.

Primarily responsible for processing transactions as per the SLAs outlined by the client

Ensure that all the transactions are processed as per defined and documented desktop procedures

Ensure that the assigned targets in accordance with SLA are met 

Ensure that the quality of the transactions is compliant with predefined parameters 

Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Data entry,

Copying information from one screen/source to another

Very low training ,ramp time(Between 0 to 5 days)

Standard processing approach in almost all scenarios

Very low AHT(Between 0 to 5 mins) for processing

Higher Education Diploma with 0 - 2 years of relevant experience